Our vision, mission and values

We are made up of 32 operating companies but have one vision: to become the best place to work in care. We firmly believe that putting our people at the heart of the company is not only the right thing to do, but will also ensure that they are in the best position to provide extraordinary care to everyone who relies on us.

Our vision

Our vision is to become the best place to work in care.

Our mission

Our mission is to expand our reach so that those in need of care are not forgotten or alone. We will achieve this by nurturing our people, elevating their role in society so that together we can transform lives.

Our values

COMMUNITY

We are stronger together. One team building a culture where our customers and our people thrive.

COURAGE

We boldly shape a better future. We tackle challenges head-on.

HEART

We are passionate and dedicated. We love what we do because what we
do matters.

The Home Care Association

City & County Healthcare Group is a member of the Home Care Association, adhering to their Code of Practice.

At CCH Group, our family of operating companies is united by a shared vision: to create the best place to work in care.

Each company brings deep local knowledge and unique specialisms, ensuring that our care is not only personal but also grounded in the communities we support. Guided by our core values of community, courage, and heart, each of our companies empower their teams to make a meaningful difference every day, building environments where both care professionals and the people they care for feel truly valued and supported.

Together, we are redefining what it means to work in care, one compassionate connection at a time.

Elevating care through technology

At the core of everything we do is a simple belief: quality care starts with meaningful connections. As social care evolves, so do we. With people living longer and the demands on Local Authorities growing, we’re transforming care without losing sight of what really matters – our clients and the care professionals who support them.

That’s why we created Model Branch – a digital platform that’s changing the way we deliver care. By embracing technology, we’re not just keeping up with the times; we’re enhancing the quality of care our clients receive and giving our care professionals more time to build the relationships that make all the difference.

Putting people first – always

For us, it’s all about ensuring that everyone in our community receives the best care possible. Model Branch takes the hassle out of paperwork, giving our care professionals more time to focus on what they love – spending quality time with the people they care for. This technology also helps us spot areas where we can do even better, ensuring our services are always tailored to meet each person’s unique needs.

As Catherine Porter, one of our regional managers, puts it, “Now that we’ve gone digital and removed all the paperwork, it means that our care professionals have more time to spend with our clients.”

With Model Branch, we can:

Keep care on track: Daily monitoring and easy adjustments mean clients get exactly what they need, when they need it.

Stay up-to-date: Care plans are updated in real time, so they always reflect what’s happening right now.

Spend more time with clients: Less paperwork means more time to connect with those who matter most.

Supporting our care professionals

We know that providing great care takes both heart and dedication. Model Branch is designed to make things easier for our care professionals, giving them more time to do what they do best – caring for people. By simplifying the day-to-day tasks, we’re creating a work environment where our team can truly shine, making us the best place to work in care.

With Model Branch, we can:

Tailor care plans: We make real-time adjustments, ensuring that care is always spot-on for each person.

Create better schedules: By matching service user needs with location, we make sure the right care is there at the right time.

Cut down on admin work: Less paperwork means more hands-on care and connection.

Building trust through transparency

Trust is the foundation of our community, and transparency is key to building that trust. Model Branch gives us a clear view of how care is being delivered, helping us make informed decisions and respond quickly to any changes. This technology ensures that everyone involved – from families to commissioners – has the information they need when they need it.

With Model Branch, we can:

See care in real-time: Accurate, location-based reporting lets us know exactly what’s happening, as it happens.

Share information clearly: Transparent reporting keeps everyone in the loop and builds trust.

Respond to needs quickly: Informed decisions help us meet the growing needs of our community.

Social care is evolving, and CCH Group are leading the way with a focus on community, courage, and heart. We’re here to make sure that care is always centred around one thing – people. Reach out to our team today to see how Model Branch can help us continue to deliver exceptional care, together.