A child with special needs due to chromosome 8P inversion duplication syndrome with his volunteer.

Our Mission statement

At City & County, our aim is to provide flexible, community-based care support of the highest standard that promotes independence, dignity and choice for our clients and customers.

Our values

In delivering our services, we always aim to give effect to the following values:

• Care about, respect and protect our clients and customers
• Be a voice for our clients, customers and sector
• Always listen to our clients and customers
• Strive for the best outcomes for our clients and customers
• Continually work to improve our services
• Remain accountable and take responsibility for services delivered
• Build trust amongst clients, customers and staff
• Build a reputation as a sector leader that goes further than its competitors

UKHCA

As members of the United Kingdom Home Care Association (UKHCA), our operating companies also adhere to the UKHCA Code of Practice.

Services

At City and County Healthcare Group, our operating companies collectively support tens of thousands of people across the UK, helping them live independently through a range of care support services.

Home care for the elderly

Sooner or later, most of us will need some sort of help to maintain our independence as we grow older. Supporting older people with daily living needs, and personal care in particular, is the bread and butter of most of our businesses. Our care workers travel around local communities helping people over 65 to get up in the mornings, wash, dress, prepare and eat meals and take their medicines.

Our operating companies take pride in providing a flexible and outcomes-focused service. To this end, as with meeting personal care needs, we offer support with practical tasks such as shopping, laundry, housework and managing personal affairs. We also help older people to get out of the house and maintain social contact with family and friends, reducing isolation that can affect older people living in the community.

Care support for younger adults

Across the UK, we support hundreds of younger adults with physical disabilities, mental health issues or learning disabilities, helping them lead as normal lives as possible.

Complex and live-in care

Some of our operating companies specialise in providing complex care support to people with profound or multiple disabilities. These types of services are typically intensive and may include healthcare and/or nursing support. A number of such services are provided on a round-the-clock or live-in basis.

Support for disabled children

Selected operating companies provide tailored care support for children and young adults with disabilities. Such services range from personal care to support with activities outside the home in assisting our younger clients in having the best start to life they can.

Reablement

Reablement services are increasingly provided to support people who have suffered an accident or sudden deterioration in health to regain essential skills. Properly planned and delivered, good reablement packages can reduce or remove the need for ongoing care support, with great outcomes for clients and customers alike.

Respite

Family carers are often under enormous stresses when delivering care themselves, and receiving a little help every so often can be the difference between coping and not coping. We provide a range of bespoke respite services to ensure that family carers receive anything from a few hours to a few days to recharge their batteries and have some time away from the pressure of caring for a loved one.

Extra Care

City and County Healthcare Group is the UK’s largest provider of care support in Extra Care settings. Extra Care is an innovative half-way house between living independently at home and living in a residential unit. Typically, an Extra Care scheme comprises individual private flats rented by tenants.

City & County Healthcare Group comprises the following operating companies:

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Company	Operating In…	Providing…	Visit The Website
Abacare	Central and North Wales	Home care services
thenacare	Broader Leicester area	Home care services and extra care
Careline Homecare	Northeast England	Home care services
Comfort Call	Across England	Home care services and Extra Care
Conard Care	Northern Ireland	Home care services
Constance Care	Scotland	Home care services
Custom Care	England	Home care services
Guardian Homecare	Blackpool and Essex	Home care services
Hamilton Cross	UK wide	Healthcare staffing
Help at Home	Leicester area	Home care services and supported living
ICCM	UK wide	Complex and live-in care
ISS Healthcare	South Wales	Home care services
Kent SCP	Southeast England	Home care services and Extra Care
London Care	London and surrounding counties	Home care services and Extra Care
Quality Care Services	Northern Ireland	Home care services
Sagecare	Bedfordshire, Hertfordshire, Lincolnshire and London	Home care services
SCP Recruitment	UK-wide	Agency staff to the health and social care sector
SCRT	Scotland	Home care services