About City & County Healthcare Group
Find out more about who were are, our group of businesses and how we can help
City & County Healthcare Group is the largest provider of community-based home and social care services in the UK. Every day, our companies help thousands of people with a wide variety of care needs to live independently at home.
Established in 2009, we’ve continued to grow steadily, both by acquiring companies of all sizes and winning new business. The majority of our services are commissioned by local authorities (or health and social care trusts in Northern Ireland). But, we also provide services to NHS commissioners along with a growing number of private individuals. Read about our range of services here.
Our success has hinged on our commitment to delivering the highest-quality services whilst offering the public purse great value for money. Read about our vision and values here.
Our senior leadership team has also been instrumental in the Group’s success. With one of the most experienced and capable management teams in the social care sector, we continue to go from strength to strength. Find out more about senior leadership team.
City & County Healthcare Group is backed by Summit Partners.
Our Mission statement
At City & County, our aim is to provide flexible, community-based care support of the highest standard that promotes independence, dignity and choice for our clients and customers.
Vision and Values
The City & County Healthcare Group adheres to a number of key values:
We Care
- We care about, respect and protect our clients and customers
- We care about, respect and support each other
- We care about our business
- We speak up for our clients and our sector
We Listen
- We listen to our clients
- We listen to our commissioners
- We listen to our regulators
- We listen to our own people
We Strive
- We strive for the best outcomes for our clients
- We strive to continuously improve our services
- We are accountable and take responsibility for seeing things through
- We give credit where it’s due and say thank you
We Build
- We build trust
- We build our reputation as a sector leader that goes further than its competitors
- We build partnerships
- We build the business
UKHCA
City & County Healthcare Group is a member of the United Kingdom Home Care Association (UKHCA), adhering to the UKHCA Code of Practice.
Services
Our operating companies collectively support tens of thousands of people across the UK, helping them live independently through a range of care support services.
Elderly care
Sooner or later, most of us will need some sort of help to maintain our independence as we grow older. Supporting older people with daily living needs, and personal care in particular, is the bread and butter of most of our businesses. Our care workers travel around local communities helping people over 65 to get up in the mornings, wash, dress, prepare and eat meals and take their medicines.
Our operating companies take pride in providing a flexible and outcomes-focused service. To this end, as with meeting personal care needs, we offer support with practical tasks such as shopping, laundry, housework and managing personal affairs. We also help older people to get out of the house and maintain social contact with family and friends, reducing isolation that can affect older people living in the community.
Care support for younger adults
Across the UK, we support hundreds of younger adults with physical disabilities, mental health issues or learning disabilities, helping them lead as normal lives as possible.
Complex care and live-in services
Some of our operating companies specialise in providing complex care support to people with profound or multiple disabilities. These types of services are typically intensive and may include healthcare and/or nursing support. A number of such services are provided on a round-the-clock or live-in basis.
Support for disabled children
Selected operating companies provide tailored care support for children and young adults with disabilities. Such services range from personal care to support with activities outside the home in assisting our younger clients in having the best start to life they can.
Reablement
Reablement services are increasingly provided to support people who have suffered an accident or sudden deterioration in health to regain essential skills. Properly planned and delivered, good reablement packages can reduce or remove the need for ongoing care support, with great outcomes for clients and customers alike.
Respite Care
Family carers are often under enormous stresses when delivering care themselves, and receiving a little help every so often can be the difference between coping and not coping. We provide a range of bespoke respite services to ensure that family carers receive anything from a few hours to a few days to recharge their batteries and have some time away from the pressure of caring for a loved one.
Extra Care
City and County Healthcare Group is the UK’s largest provider of care support in Extra Care settings. Extra Care is an innovative half-way house between living independently at home and living in a residential unit. Typically, an Extra Care scheme comprises individual private flats rented by tenants.
City & County Healthcare Group comprises the following operating companies:
| Company | Operating In… | Providing… | Visit The Website |
|---|---|---|---|
| Abacare | Central and North Wales | Home care services |  |
| Advance | West Midlands & Staffordshire | Home care services |  |
| Advantage | England & Wales | Complex care services |  |
| Athena Care | Southern England | Live-in care services |  |
| Careline Homecare | Northeast England | Home care services |   |
| Comfort Call | Across England | Home care services and Extra Care |   |
| Conard Care | Northern Ireland | Home care services |   |
| Constance Care | Scotland | Home care services |  |
| Custom Care | England | Home care services |   |
| Guardian Homecare | Blackpool and Essex | Home care services |   |
| Hamilton Cross | UK wide | Healthcare staffing |   |
| Help at Home | Leicester area | Home care services and supported living |   |
| ICCM | UK wide | Complex and live-in care |  |
| ISS Healthcare | South Wales | Home care services |   |
| Homelife Carers | Devon | Home care services |  |
| Human Support Group | UK wide | Home care services |  |
| Kent SCP | Southeast England | Home care services and Extra Care |   |
| London Care | London and surrounding counties | Home care services and Extra Care |   |
| Quality Care Services | Northern Ireland | Home care services |   |
| Sagecare | Bedfordshire, Hertfordshire, Lincolnshire and London | Home care services |   |
| SCP Recruitment | UK-wide | Agency staff to the health and social care sector |   |
| SCRT | Scotland | Home care services |  |
| Total Community Care | Leicester | Complex care |  |
James Thorburn
City and County Healthcare
David Hillier
Non-Executive Chairman
David spent his early career in healthcare, where after working in UK hospital management he took part in the creation of Capio Santé, the leading French hospital network which he led as CEO, based in Lyon, before becoming CEO of the UK hospital group Capio Healthcare UK (later Ramsay Healthcare UK) in 2006 backed by private equity in which capacity he provided a range of surgical, medical and psychiatric services to both the NHS and private sector. David left Ramsay in 2008 to lead Groupe Proclif the foremost Parisian PE-backed healthcare network where as Directeur General he oversaw the development and successful sale of the group. He then returned to the UK as CEO of ADP Dental, a leading provider of NHS dental services, where he led the turnaround and sale of the chain. In 2011 David created Independent Vetcare, originally a UK-based veterinary group which under his leadership grew rapidly through organic initiatives and acquisitions to become IVC Evidensia, Europe’s largest veterinary care provider, operating a network of over 1,500 veterinary clinics, as well as specialist hospitals, emergency services, crematoria and online retail, with market-leading positions across 12 countries including the United Kingdom, Scandinavia, Germany, France and Netherlands and employing over 20,000 staff and care professionals. David retired from his role as CEO of IVC Evidensia in 2020.
City and County Healthcare
Amanda Hamilton
City and County Healthcare
Caleb Atkins
Group Operations Director – Homecare and Complex Care
Caleb joined City & County in 2014, bringing with him a wealth of experience in the delivery of a broad range of care services. In his previous management roles with Housing 21, Allied Health Care and Care UK, Caleb built expertise in the areas of older people’s care (including Extra Care), complex care, and support for adults and children with learning disabilities. As a member of the City & County operating board, Caleb oversees the provision of all community-based health & social care services across the UK.
City and County Healthcare
Max Wurr
City and County Healthcare
Julie Hunter RN
City and County Healthcare
Nick Goodban
City and County Healthcare
Judith Lyons
City and County Healthcare
Innovating through technology
Social care is changing. We know that as people are living longer in your community, there are more pressures on Local Authorities and commissioners. Whether you need to improve services, manage increased demand, or simply deliver more for less – we understand.
That’s why we’ve developed Model Branch – a digital platform that meets these needs. It’s a completely new way of approaching social care. Building on your local knowledge and our expertise in social care, together we can improve lives in your community.
“Now that we’ve gone digital and removed all the paperwork, it means that our carers have more time to spend with our service users.”
– Catherine Porter, Branch Manager
Improving quality
None of this is any help if we’re not giving your community the best care possible. By removing admin and helping everyone see where we can make improvements, Model Branch gives us time and insight to deliver a fully people-centred service.
Together, we can:
- Manage medication and review needs day-to-day
- Update and share care plan data as changes happen
- Increase hands-on time with service users by reducing paperwork
Improving efficiency
The pressure is on everyone to deliver the best services we can as efficiently as possible. Through reporting care delivery and identifying trends as they happen, Model Branch helps us get the most from our service.
Together, we can:
- Optimise care plans by user needs as they change
- Build accurate rostering by service user need and location
- Reduce admin and paper use
Improving visibility
What if you could see how care delivery is performing as it happens? Model Branch gives you complete transparency about where our care workers are, and care we’re providing in your area.
Together, we can:
- Measure accurate, location-based reporting
- Report transparently to everyone involved in care management
- Make informed decisions and manage demands
These changes are already happening in social care. Speak to our team to email us at ModelBranch@candchealthcare.co.uk to find out how we can help you innovate care for people in your community.
