“Hello everybody,

I wanted to take the opportunity this Professional Care Workers’ Week, to reach out to you all. There are well over one million care workers working in the UK. Professional Care Workers’ Week aims to celebrate their work and I wanted to add my thanks and recognition to the 15,000 or so of those of you who work for City & County Healthcare Group.

Professional Care Workers Week is organised by a charity who some of you may have heard of – the Care Workers’ Charity, and they provide financial and professional support to care workers.

We had our own celebration of our amazing teams through our Care Heroes Awards ceremony, which happened in Birmingham just before the summer break. I hope you will have seen some of the publicity on the event and the winners – it was amazing. Such brilliant stories of individual care workers and care teams going above and beyond and working to drive such heart-warming outcomes for those they care for. I felt so inspired, humbled and proud to work in the same company as everyone there – congratulations to all the finalists and winners and please make sure you get your nominations in for next year, we’ve already booked the event…I hope to see you there.

After the event, I also stopped by to visit one of the winners – our help at home service at Waterside Court in Loughborough; they won Service of the Year award. Wherever possible, I go out on calls and this time, I met with one of the care workers – Kevin – and went around with him. I also met residents and a few of the teams from neighbouring schemes in the area; what a wonderful day and what a happy bustling scheme it was!

I also heard from colleagues and staff how they have turned around the scheme’s performance, especially after the challenges coming out of COVID – the result? Well, quite a few times I heard from residents a repetitive phrase: “It’s like a five-star hotel here”. Just another example of the difference our teams and our care workers make.

Please all of you, keep up the amazing work you do. It’s so important and thank you.”

James