City & County announces a new vision ‘to become the best place to work in care’, prompting changes in the company’s organisational structure and ways of working


In a recent summit, a new vision and focus on a ‘People First’ strategy was agreed upon with senior leaders from across the country. As the largest care company in the UK, City & County’s commitment to improve the employee experience holds the power to revolutionise the sector.

“A primary focus of mine is to put our employees at the heart of the organisation. It is their determination to improve lives and provide an exceptional standard of care that fuels our company,” said Gary Fee, CEO, City & County Healthcare Group.

Fee went on to recognise the Group’s achievements to date, which have ideally positioned them for the next phase of their evolution. “I am proud of what we have accomplished – we have grown both organically and through acquisitions, built a diverse range of services, created a technically advanced multi-platform system and ensured high-quality care for our clients”.

While City & County will continue to push forward on all fronts, their new vision – to become the best place to work in care by prioritising their people – marks an important transformation for the company. “By nurturing our teams and creating a culture of trust, connection and recognition, our people will be at their best to support the happiness of our clients”, said Fee.

To deliver the new vision, multiple ‘people first’ initiatives and a new organisational design was presented at the Leadership Summit. Leaders from across country left the event energised and ready to pioneer a new standard of care that will have a positive impact on both clients and employees.

Professional Care Workers’ Week 


This week is Professional Care Workers’ Week – a campaign hosted by the Care Workers’ Charity, to recognise and celebrate the care workforce. City & County is the largest provider of homecare services in the UK, and we’re proud of our care workforce and its contribution to the care sector.

What is Professional Care Workers’ Week? 

Now in its sixth year – Professional Care Workers’ Week is a celebration of care workers and the essential work they do, created to promote awareness and raise the profile of care workers in the UK.

From 18th – 22nd September the Care Workers’ Charity will be hosting a programme of free online panels and information sessions. Visit the website to find out more.

The Professional Care Workers’ Charity says, “Care is a highly skilled profession, but on the whole, care workers do not get the advantages of being seen as professionals…Professional Care Workers’ Week is an opportunity to raise the profile of care workers in the UK and showcase the fantastic work they do, while providing opportunities for learning and sharing best practice.”


Real Care. Real Impact.

Read the following testimonials from our City & County clients, which demonstrate the extraordinary things they do every day to make a positive difference to people’s lives all over the UK.

• “My two care staff always go above and beyond. I have a lot of confidence in them as they look after me and bath me. I have confidence issues, so they make doctors’ appointments and speak with doctors and hospitals, and arrange my hospital appointments for me, and plenty more.”

• “Adrian is nice, he chats and if I’ve got a problem, I talk to him about it and he listens. He makes me coffee and I can talk. He always knows what I need, and he makes my bed for me. Adrian makes me feel welcome

• “They are very warm, caring and polite and always have a smile on their faces. They are very experienced and have built a rapport with my mother, although she does not speak English.”

• “Jhan is a very good carer. He is so patient with me; he never rushes me, and he does anything I ask of him with no complaints.”

• “She takes time with me; she properly washes my hair and makes me feel like I’m at the spa. She makes me feel special.

• “Krishna is a very good carer who understand me.”

• “When my son passed away, Lisa was there for me. She just listened and to this day she will just listen to me talk about him during her whole visit and never tries to stop me talking about him.”

• “My regular carer always makes me feel like I want to live my life longer.”

• “I think Mandy is great. she always remembers the little things like what food I like and how I like my drinks made. She also has a great sense of humour and is always cheering me up.”

Thank you to all our care workers, who make our clients feel special every day.

National Dementia Carers Day


12th September is National Dementia Carers Day, the aim of which is to recognise informal dementia carers. Looking after a loved one with dementia can be challenging, and so it’s important to understand what it means to be a carer.

Did you know?

  • By 2025, it’s estimated that over one million people in the UK will have a diagnosis of dementia.
  • Dementia can affect a person at any age but it’s more common in people over the age of 65.
  • There are over 200 subtypes of dementia and some of the most common types  are Alzheimer’s disease and vascular dementia.
  • Symptoms of dementia can include memory loss, confusion, and problems with speech and understanding – that get worse over time.

Many of our City & County care workers also support clients who are living with dementia and they do an extraordinary job. In addition to their paid work,  some of our care workers also care for loved ones at home who are also living with dementia. This can be hugely demanding and requires care to be carried out with patience, kindness and compassion.

Thank you 
We’d like to say a huge thank you to all carers everywhere for the amazing job they do in supporting people who are living with dementia.


Service of the Year – Willow House


Meet the manager – Willow House, Service of the Year

Watch the first part of our interview with Prabhjot Atwal. Prabhjot is the Registered Manager at Willow House, our extra care scheme that operates under London Care.

Thanks to the efforts of Prabhjot and her extraordinary team, Willow House won the ‘Service of the Year Award’ at our City & County Management Awards in June.

In this video, find out more about Willow House, Prabhjot’s role as manager, and what it’s like working at an extra care scheme.


A day to remember at 10 Downing Street


City & County’s CEO Gary Fee, and our fantastic care workers Tony Graham, Amanda Morgan and Neve Beamish were delighted to attend an event at 10 Downing Street on 17th August.

They represented our care workforce at a reception held in recognition of care staff. It was a great opportunity to network and share experiences with others from different care services and providers from across the country. Tony, Amanda and Neve were all Care Heroes Awards finalists this year, with Amanda winning Care Worker of the Year.


“I am proud to have been invited to attend alongside three of City & County’s Care Heroes”

(Gary Fee, CEO)

Gary said: “I was absolutely delighted and privileged to attend a reception for social care staff at No. 10 Downing Street yesterday. The event was held to thank and celebrate care staff across the country for all the amazing work they do every day.

The reception was a fantastic opportunity for us to meet with colleagues across a sector that employs over 1.6m people and delivers care to both the public and private sector. I am proud to have been invited to attend alongside three of City & County’s Care Heroes, Amanda Morgan, Neve Beamish and Tony Graham, who are the most wonderful ambassadors of the sector and our company. You make such a positive difference to people’s lives every day – thank you!

Thanks also to Jane Townson, CEO of the Homecare Association, who works tirelessly to improve the visibility and funding for the care sector.”

The Minister for Care, Helen Whately MP, was in attendance and talked to everyone about their roles; she gave a speech in which she thanked care sector staff for their invaluable contributions to health and social care.

Amanda Morgan, Care Worker of the Year, said: “It was a wonderful experience. We met up with Helen Whatley and she came and spoke to us as a group about our roles. We all felt honoured and privileged. We also felt so special on the day as it was all about us. I never thought I would ever have an invitation to 10 Downing Street; it’s an experience we will never forget. We also can’t thank Gary enough for the day that he gave us. He made us all feel so special, and he looked after us all day.”

The Downing Street event was a fantastic opportunity for our City & County care workers to be recognised for the extraordinary work they do every day, and to share their experiences of the care sector with MP Helen Whately. Gary’s presence at the event will have helped to raise the profile and awareness of City & County Healthcare Group and the vital services we provide.

August is Spinal Muscular Atrophy Awareness Month

Our City & County care workers often work with clients who have one or more health conditions. These can include diabetes, cancer, spinal injuries, dementia, stroke and others. Some of our clients may also be living with conditions such as spinal muscular atrophy.


Spinal muscular atrophy (SMA) is a genetic condition that makes the muscles weaker and causes problems with movement. It’s important to be aware of the condition and symptoms.

SMA is a serious condition that gets worse over time, but there are treatments to help manage the symptoms.

Symptoms of SMA:
The symptoms of SMA and when they first appear depend on the type of SMA a person has. Typical symptoms include:

• floppy or weak arms and legs
• movement problems – such as difficulty sitting up, crawling or walking
• twitching or shaking muscles (tremors)
• bone and joint problems – such as an unusually curved spine (scoliosis)
• swallowing problems
• breathing difficulties

SMA does not affect intelligence or cause learning disabilities.

You can find out more about the condition on the following website: Spinal Muscular Atrophy UK – SMA Charity (

If you’re interested in becoming a care worker, visit our careers website to see our current vacancies

Our Care Heroes Awards 2023

There were big smiles, tears and much deserved cheers as we announced our Care Heroes 2023 winners at the awards ceremony in Birmingham on 4th July.

Gary Fee, our new group CEO gave an introductory speech welcoming everyone to the awards ceremony. Gary commended the finalists, stating:

“Today is about celebrating you, this is your day, it’s all about you – our care workers. We wouldn’t be able to do our jobs without you. I am honestly astounded and humbled by everything you do each and every day. You work tirelessly from morning to night delivering care to tens of thousands of people. I am amazed by what you do. Thank you.”

Here’s our list of winners for 2023:


Care Coordinator of the Year:

• John Abreu – Guardian Homecare, Preston

Care Team of the Year:

• Angela Diggins and Karen Barnes – Guardian Homecare, Basildon

Changing Lives Award:

• Ola Oshin – Guardian Homecare, Basildon

Specialist Care or Support Worker of the Year:

• Carmen Clemas – Human Support Group, Carmarthen/Pembroke

Field Care Supervisor of the Year Award:

• Jackie Milligan – Constance Care, Blantyre

Above and Beyond Award:

• Antonina Miszczak – Complete Care Amegreen, Telford (Jody Tierney, Antonina’s manager picked up the award on her behalf)

Service of the Year

• Willow House – London Care (Prabhjot Atwal, Branch Manager collected the award)

Lifetime Achievement Award:

• Christine McGee – Careline, Middlesbrough

Care or Support Worker of the Year:

• Amanda Morgan – Abacare, Ebbw Vale


Congratulations to all the winners  (above) and also to the finalists who are also just as deserving. The judging panel found it extremely difficult to decide on the winners from such an excellent and high quality pool of nominations.


Check out our recruitment website for more information about jobs and careers with us.

Our Management Awards winners


While our care workers are at the forefront of what we do, we also have many amazing people who do a fantastic job in keeping City & County operations running smoothly so we can deliver high quality care. The Management Awards are about celebrating such people.

Our 2023 winners on the night were:



WINNER: Quality & Governance Team



WINNER – Ciara Holmes, Business Systems Partner (right, award presented by Catherine Spence, left)



WINNER – Lynsay Beckett – Head of Operational Networks, Complex division ( right, award presented by Sarah Kwofie, left)



WINNER – James Roberts – Director of Business Systems & Analytics, IT (right, award presented by Wendy McCall, left)

Congratulations to our winners, and well done to our nominees and finalists too!

Here at City & County, we are committed to developing our people and teams, no matter what role you are in. Check out our recruitment website for more information about jobs and careers with us.

Thanking our volunteers


1-7 June is national Volunteers Week and we wanted to thank the volunteers who come and make a difference to our clients’ lives, in any way they can.

Here at City & County Healthcare Group we have many volunteers who come and help out at our branches and sites across the country. Volunteers often help out at our centres, assisting with activities and events.

Our teams are well connected with local communities and volunteers have helped out with visits from local musicians, the emergency services, running bingo competitions, summer fetes and much more.

We also wanted to highlight the great volunteering work of one of our branch managers – Amanda Lowe.

Not only does Amanda hold a busy job as Branch Manager at our company Comfort Call, managing six extra care schemes in Manchester, but she also finds the time to volunteer for Age UK as a ‘Friend of Age UK’.

When asked about her volunteering efforts, Amanda said, “I have been volunteering and phoning a lady once a week, for half an hour. The lady has no family, she never had children and her husband passed away. We chat each week about her hobbies, knitting, and crocheting.

She enjoys our chats. The first week she was a little shy and conversation was hard but once we started talking about her hobbies she was fine and conversation flowed and she found it easy to talk to me. She doesn’t have anybody apart from me.”

Thank you to Amanda for sharing her volunteering experience.

International Nurses’ Day – thanking the profession


Today is International Nurses’ Day and we’d like to say a special thanks to all the nurses who support our City & County clients. Many of our care assistants work closely with nurses so they can deliver high quality care to people in local communities throughout the UK.

At City & County Healthcare Group, we have many nurses working in the complex care area of the business. People receiving complex care usually have long-term health conditions, such as spinal injuries or neurological issues. Clients are dependent on specially-trained care assistants and nurses and need ongoing intensive specialist support.

For International Nurses’ Day, we asked our Complex Community Nurse, Laura Woolhead, to explain more about her role and why she decided to join us:

“It is coming up to my one-year anniversary since joining City and County Healthcare Group. My previous experience was working in a busy intensive care unit in my local hospital. After Covid I was feeling deflated and desired to try something a different but wanted to keep and use the skills that I had gained working in intensive care.

Initially, I was cautious about stepping out of my comfort zone of working in a ward, as this is all I have known since qualifying. However, my experience in this role at City & County as a complex community nurse has shown me that my skills and knowledge from the intensive care unit are transferable, allowing me a better understanding of my clients’ needs and the challenges they face on a day-to-day basis. For example, I’ve been able to transfer and use my ventilator experience from the intensive care ward to complex care.

Personally, this was a great move in my career to combine my previous experience and bring it to my new role as a complex community nurse here at City & County Healthcare Group.”

We’d like to thank all nurses, no matter where they work, for the difference they make to people’s lives, every day.