On Monday 14th January, City & County completed the acquisition of a significant portion of business from fellow home care provider, Carewatch.

CEO James Thorburn writes, “we are delighted to welcome twenty new branches and five Extra Care facilities into the City and County Healthcare Group. The branches are in Scotland, the North West of England, Wales and London.”

“In the immediate,” continues James, “the transferring Carewatch branches will run as before under the Carewatch brand, supported by Carewatch. Over the next six months we will rebrand each branch into one of our existing regional brands and move each branch onto City & County operational systems and support. Immediately our priority will be the continuity of quality care in those transferring branches.”

We welcome our new colleagues from Carewatch on board and very much look forward to this exciting next chapter in the City & County story.

A seasonal flurry of fundraising across the group has brought some early Christmas cheer to those taking part as well as the charities that have benefited.

Staff at Hare Hill Extra Care scheme in Rochdale raised over £45 with their Christmas jumper day and a carol service (right) with tenants and visiting children.

The team at ISS Healthcare have been making donations throughout December of food and clothes for Cardiff’s
Huggett Centre, which supports homeless people in the city.

And at Poppy House Extra Care scheme in Ashton-under-Lyne, a Christmas Jumper Day (right) raised an amazing £50 for Save the Children.

In Leeds, the Comfort Call team also got well into the festive spirit when they raised £65 for the Alzheimer’s Society at their Elf Day on 7th December.

And perhaps most remarkable of all, we have heard from our colleagues at Comfort Call in Middlesbrough that their recent Elf Day raised an absolutely astonishing £700, also for the Alzheimer’s Society!

It makes us very proud to see how much compassion and goodwill there is out there among our huge workforce; thank you to each and every one of you for showing that you care.

Natalie Beckett, a health care assistant for Kent SCP, was recently recognised at the National Care Awards as Apprentice of the Year.

Natalie moved into Health and Social Care after working in childcare and found it instantly suited her kind and compassionate nature.  She is only a third of the way through her qualification but has already completed 63% of the programme due to her enthusiasm and dedication.  Many of Natalie’s patients interact only with her on some days, therefore, an important role is her listening and communication skills. Her company and conversation is extremely important to them.

Natalie works with a range of conditions including Parkinson’s and dementia, both of which can be particularly challenging. Often regular service users don’t recognise her, ask endless questions and try to leave the house. Natalie has a calm chat with them for half an hour and they start to relax and feel content.

One of the areas Natalie focuses most heavily on is the patients’ care plans, reading them carefully and reporting immediately on any aspects that need updating depending on their condition.

Part of the role that Natalie clearly excels in is the complete trust she builds with the patients’ partners, children and friends. The faith they have in her to care for their loved one is unwavering.

“Natalie has been an excellent learner since the start of her Level 2 course,” said Buki Akilapa, her Lifetime Training Care Trainer.  “Natalie is such a hardworking carer. Working many hours every day whilst driving round in the community to make sure she attends to all her clients at the scheduled time and supporting them in the best possible way. During her observations, her clients have all said how extremely lucky they were to have Natalie. She was calm and very supportive at all times and communicated effectively to make sure that she gives them the best possible care.

“Natalie gave choices to her clients and she also respected their wishes while using the care plans and risk assessments as guidelines during her observations. She always called the office if she felt something was not right with any client or their care plans. She made sure that the care plans were updated regularly as the needs and abilities of her clients change. She has very good knowledge of using person centred approaches to improve the quality of life of the clients. She was able to encourage their active participation through inclusive practice during her observations and she ensured that all clients were treated the same way to promote equality.

“Natalie deserves an award for being truly exceptional at work and on her course. I am very proud of her and feel very lucky to be her trainer. I have learnt a lot from her too and will be overjoyed if she gets the award.”

City and County Healthcare Group is pleased to announce the appointment of James Thorburn as Chief Executive.

James joins the group from Serco, where he has been responsible for national and local government services and international business development. He brings a broad range of skills to City and County’s senior management team.

James takes over from Craig Rushton, Chief Executive since 2009. Under Craig’s leadership, City and County has grown considerably to become the largest provider of domiciliary care services in the UK. The group continues to invest heavily in its staff, systems and processes, with a particular focus on quality governance and compliance. This investment, together with the depth and experience of the management team, will ensure the group is well positioned for future growth.

James will focus on consolidating the group’s market-leading position and investing in the workforce as well as developing the group’s offerings in the care-at-home and complex nursing care markets. He will also work to support the health and social care integration agenda at a critical time for the sector.

He says, “I feel privileged to be joining the staff at City and County, whose hard work, skill and dedication have built a leading provider in social care. The sector offers many opportunities; we have to ensure that care-at-home is properly funded so that those in our society who need it receive the appropriate levels of care. I am looking forward to playing my part in helping achieve this.”

Craig Rushton will remain with City and County as a Director and Head of M&A. His focus will be on identifying new opportunities for acquisition and growth. He says, “I am pleased to be handing over the reins to James fully confident that our superb and dedicated team of care workers, managers and support staff are well-placed to steer the organisation through a time of significant challenges for the care sector. I look forward to working with him and the team to continue to bring vulnerable elderly and disabled people the very best care support.”