Congratulations to Andrew Walby who recently won the Home Care Worker category of the Southwark Care Awards.

Organised by Southwark Council, the Southwark Care Awards celebrate the impact that paid and unpaid carers have in the local community. Sadly, due to the impact of Covid-19, there couldn’t be a physical awards ceremony this year – but Southwark Council are looking into ways to recognise Andrew and the other winners.

A member of our Sagecare team, Andrew was nominated for the award by David, a local social worker, after seeing the impact he’d made on the life of a non-verbal client. As part of the nomination David commented, “On my initial visit the client look dishevelled, he sat on a wooden chair, his curtains were shut and he just stared at his TV. He didn’t speak or look at anybody, so I requested a change in carer.”

“The new carer, Andrew, was Incredible. I visited a few days later sand the client was smiling and there were A5 pieces of paper with e alphabet on. The carer and purchased a small birthday cake, and the client blew out the candles.

“Within a few weeks, the client was managing to write a few words, he was starting to remember things. Andrew found a guitar, cleaned it and passed it to the client – who started to play it. He was beaming.”

Amazing, well done Andrew. You’ve made a huge change to the life of this service user.

A thank you to our Darlington Careline team

Arnold, the husband of one of our service users, recently contacted our Careline Homecare team in Darlington to thank them for their support. Following a fall outside their home, Arnold’s wife was admitted to surgery.

 

“Before my wife was allowed hone, the occupational therapist team arranged for NHS nursing care to care for my wife at home. They provided two weeks of excellent care, which was followed by Careline Homecare, again wonderful care and attention.”

 

Arnold felt so strongly about the quality of care that his wife had received from the Darlington team and local NHS staff that he sent gifts to the branch, and even wrote a letter to his local paper.

 

“At all times the care, help and advice given has been of the highest quality – impossible to fault. Heartfelt thanks to everyone concerned with providing care and help during a very difficult period.”

Sharps and needle stick injuries

We have continued to see a small but steady number of needle stick injuries. If there are sharps present in a service user’s home, even if they are used by someone else, these should be included in the risk assessment.

To avoid injury to yourself and the risk of contracting blood-borne viruses, you should always be alert for sharps which are not being properly disposed of. This might be because there is no sharps box or because the sharps box is full, or because the box is just not being used properly. As always, please report concerns to the office.

Robert makes a difference

Our Guardian Homecare team in Morecambe received some outstanding feedback about one of their care workers, Robert.

 

“I wanted to pass on some feedback about Robert. Yesterday was a heart-breaking day for Dad with his realisation that he could not stay in his home. Robert was amazing with dad – he reassured him comforted him and put him a little at ease. He truly is such an asset to your team I do believe a secret diamond.

“Please pass on our heartfelt thanks to Robert for being so caring and understanding with dad and for the compassion he showed him yesterday, he was a huge help more than I think he realised. Thanks again for your support over the last few months.”

 

Congratulations Robert, you clearly had a big impact on their family during a very difficult time.

Contract win secures two Kent Extra Care Schemes

The bid team today received formal notification that London Care has been successful in its bid to retain contracts at two Extra Care schemes in the Medway Council area of North Kent. The company will now continue to provide care at Atlas Place and Rogallo Place until at least 2024.

Well done to the bid team and those in the local ops team that contributed to the bid, which received the highest scores in the evaluation, along with excellent feedback.

Frank Robinson, 92, is a customer of City & County and an avid poet. In saying thank you for the care he’s received, Frank sent us the following; a wonderful tribute to his carers. Thank you, Frank, for your beautiful words.

Thank you, carers

It is time that I say thank you
for what you’ve done for me.
A thousand days of caring;
ten hundred cups of tea.

And with the tea came kindness:
the call when you arrive.
That makes me glad to be here;
and pleased to be alive.

You listen to my stories
the people that I’ve known.
And now you see the ending
– for I am on my own.

And this is not a rare world.
It’s not a ‘dream come true’.
It just needs loving kindness
and that will come from you.

You tend my cuts and bruises
and try to keep me clean.
You bully me with kindness
for that’s what caring means.

You bring back life within me
give purpose to my years.
You help in my endurance,
and will not stand for tears.

You all have understanding
of what life needs to be.
You see it in each person
I know you do with me.

They were hard years that we’ve shared
with joy and misery.
And through it, you’ve all worked
to give life back to me.

Taking More Care

Remember us, your carers
you know we’re always here.
With love and understanding
and always without fear.

The world that we were used to
has vanished without trace.
And omitomi virus
now scares the human race.

We know that you are worried
and you know that we care.
And if you’re really fearful
just call and we’ll be there.

Your shopping is a doddle
we’ll get the things you need.
And you’ll need medication
and newsy stuff to read.

Remember that we care
and we are always here.
We will honour you with love
to take away that fear.

 

Coronavirus latest

The current coronavirus outbreak continues to make the news headlines, but health and social care staff are being urged to retain a sense of proportion.

Eight cases have now been confirmed in the UK and the UK Chief Medical Officers have raised the risk level to the public from low to moderate. However, the risk to individuals remains low.

The guidance for care workers remains the same as laid out in the guidance we provided last week and which we have attached again. There is no need for any additional precautions at present – we will update our guidance as and when official advice changes.

Anyone who has travelled to the UK from China, Thailand, Japan, Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the past two weeks and is experiencing cough or fever or shortness of breath should stay indoors and dial NHS 111.

Nottingham team on the move

The Finance and Shared Service Centre team in Nottingham are on the move from their site at Phoenix Park to a new home at Cardinal House, also in Nottingham.

In recent months these teams have started to outgrow their current office space and as City and County continues to grow, these teams will expand to ensure they can provide effective support to the branch network.

The move to the new office provides more room for the Shared Service teams (which include Accounts Receivable, Accounts Payable, Payroll and Purchasing) and the Finance management teams (Management Accounts and Treasury) to grow as required to provide an excellent level of service to the business.

As well as providing a spacious environment in which to work, the new office features City and County branding and has three meeting rooms (which can be booked using the Nottingham locations in Outlook when booking a meeting).

The office move is happening in two parts with half of the teams moving over the weekend of 8th-9th February and the second group leaving Phoenix Park on Friday 14th February. However, if you need to contact anyone in the Finance team before, during or after the move, that should still be straightforward, as all their telephone numbers are remaining the same.

And if you, a client or a commissioning organisation need to post anything to the Shared Service Centre the new address is:

Cardinal House
Abbeyfield Court
Abbeyfield Road
Nottingham
NG7 2SZ

 

Inspection news

More great news on the regulatory front this week with a clutch of great inspection results.

Constance Care’s branch in Glenrothes underwent its first every inspection by the Care Inspectorate (the care regulator in Scotland) and received a full house of ‘4’ ratings, which means they achieve an overall rating of ‘good’.

This is a great achievement by the team, shown here beaming with pride and treating themselves to a wee celebration!

South of the border, Human Support Group’s services at the St Andrew’s House Extra Care scheme in Nottingham (left), Comfort Call’s Westmoreland House Extra Care in Doncaster and Guardian Homecare’s branch in Morecambe all landed ‘good’ ratings in their draft CQC reports.

Well done to the managers and teams at all these locations for a great set of fantastic outcomes!

Terezie’s raising money for the planet

Westbourne Park Dementia Adviser and passionate environmental campaigner Terezie Wickenden is raising money for a conservation charity.

The World Land Trust buys land in the most biologically important rain-forests around the world and protects it from deforestation, tackling both climate change and biodiversity.

And the Trust has no shortage of influential supporters. Revered naturalist and broadcaster David Attenborough said that “the money given to the World Land Trust, in my estimation, has more effect on the wild world than almost anything else I can think of.

As Terezie told us, “climate change and biodiversity loss threaten the future of all of us” and she has been performing a series of fundraising piano concerts where she also talks on climate change and the importance of this vital cause. If you would like to make a donation, you can do so here.

And do remember that we are still looking for volunteers to join our Corporate Social Responsibility (CSR) working group to think about how to develop our CSR for better communities and a better world.

If you think you have something to contribute and would like to get involved, whether it’s a passion for fighting climate change or a particular charitable or community interest, drop an email to Max Wurr.

Feeling ‘good’ across England

It’s been a bumper week for great CQC inspection results at opposite ends of England, with three new reports published.

Leading the way was Pennyman House Extra Care, operated by Human Support Group in Middlesbrough, which achieved ‘good’ ratings across all domains in its very first inspection, an impressive achievement.

Also in Middlebsrough, the established branch of Comfort Call wasn’t to be outdone by its neighbour, retaining its existing ‘good’ ratings across all domains.

And at the opposite end of England, Surrey SCP also managed to retain its ‘good’ rating.

The consistent, high quality work done by the teams at all three locations deserves recognition. Inspections are nerve-wracking experiences for managers and staff alike, but the local teams have all done us proud – we salute you!

Help at Home take inspiration award

The efforts of the team at Help at Home in Leicester to recruit young adults into the care sector have earned them a prize at a recent awards ceremony in the city.

The LeicestershireLive Carer of the Year Awards aim to reward, recognise and celebrate unsung private and professional carers who help better the lives of others.

At the awards on 30th January, the Help at Home team were delighted to win the prize in the Inspired to Care category for their efforts in attracting younger applicants into this most rewarding of careers.

Recruitment Officer Amanda Frankton is pictured here holding the award certificate, along with Branch Manager Lee Asbury. If their smiles are anything to go by, they were very pleased to receive this recognition! Our congratulations go them and their colleagues for making such an important local impact.

 

Inspection news

As we settle into the new year, we have a clutch of great inspection reports from across the group.

Congratulations go to Comfort Call Bowmont House, HSG Anderton Place and Help at Home Oak Court, all of which received ‘good’ ratings across all domains (and overall).

Guardian Homecare in Ormskirk also secured a ‘good’ overall rating, with ‘good’ in all but one domain.

But this week’s special mention must go to Careline Homecare in Newcastle, which, along with its overall ‘good’ rating, struck gold with an ‘outstanding’ rating in the ‘well-led’ domain, a truly impressive achievement.

Unusual guests visit Westbourne Park

Service users at Westbourne Park Dementia Centre get to take part in some pretty cool activities, but the visitors last month were unusual even by their standards!

Safari Pete is a wildlife adventurer and conservationist who travels around the world and regularly visits local school to raise awareness about nature and the environment and as you can see, he also got a great reception at Westbourne Park!

Day Care Coordinator Joanna Budhu told us that “the service users engaged with all of the animals and no one was frightened” during what she describes as “a new experience with such a positive outcome”.

Westbourne Park continues to inspire locations across the group with the terrific range of activities on offer for people with dementia, keeping their minds active and mitigating the effects of social isolation. Thanks to Joanna and her team for sharing with us again a great story about a top class service.

Who’s DAT?

We have pleasure in introducing you to the new Delivery Assurance Team (DAT), led by Donna Terry and also including Sarah Ellis and Jan Allardice

The team’s aim is to work closely with the Regional Managers and their operational teams to embed the new Model Branch processes and systems. Their purpose is to support Regional Managers to use the systems to their full advantage, giving them the tools to coach their teams through change and to develop new innovative ways of working.

Donna tells us, “we are here to listen to feedback, reach out to understand operational challenges experienced, and continuously improve how we use Model Branch in order for us to provide a sustainable and high quality care service.”

The DAT would love to hear from you directly – send your feedback or suggestions to modelbranch@candchealthcare.co.uk.