In light of growing pressures on public funding, CCH Group is proud to be working closely with local authorities across the UK to enhance how we handle care calls cancelled by clients. Together, we’re exploring new, more efficient ways to report cancellations in real time and monitor the length of care visits as they happen. Using our sector-leading digital care platform, we can share vital data instantly – allowing our local authority partners and frontline teams to make faster, more informed decisions.
These partnerships are already delivering meaningful cost savings for local authorities, helping us to make sure our vital services are directed where they are needed. Sarah Kwofie, our Operations Director for London and the South, explains: “Using real-time data to tackle repeat cancellations means we’re not only saving money for our local authority partners but also making sure our care teams are focused on those who need them most. It’s about being more responsive and more effective with our care.”
At CCH Group, we know how important it is to be mindful of the challenges our public partners face. This project not only supports our broader mission to reach everyone in need of care, ensuring no one is left behind, but by empowering our staff and maximising our resources we’re strengthening the vital role of care in our communities.
