Each week, we receive dozens of stories from care workers and managers across the country as they battle to provide the best care and support possible amid this crisis. These stories are remarkable – like the people behind them. Many of them are uplifting. Here are just a few of our colleagues’ heroic, kind and increasingly widely-appreciated efforts.


“You need to stop clapping, because we’re clapping for you.” Those were the kind words spoken to care worker Jay as she joined the queue at Waitrose in St. Neots on Friday morning after her shift.  Jay had initially joined in the applause, as she waited to pick up supplies for one of her elderly customers. Then she saw people nodding at her blue uniform and badge. It was she, the star. She and the 13,000 other City & County care workers across the country, going well beyond the call of duty to look after, comfort and support many of the most vulnerable people in our society.

A security guard ushered Jay to the front of the line, to ensure she got what she needed. “I felt like royalty,” said Jay. “It was heart-warming.”

This is just one example of the dozens of stories of kindness, compassion and love that have been pouring in since the coronavirus outbreak began. Care workers and managers up and down the country, who already do so much, are pulling out the stops under very difficult conditions to ensure their service-users’ safety and happiness. And the public is behind them. Care worker Dawn in Bridlington got her own round of applause outside Morrisons – despite her protestations that she was only picking up some bits for herself, reports branch manager Kate Hamilton. Restaurant chains, local pubs and schools across the regions have donated food and supplies to care workers and branches; children in Ayr, Scotland, are writing letters to cheer up those living alone.

In normal times, 93-year old Marjorie celebrates her birthday with family, cake and singing. This year, the care workers, chef and managers at Oak Court sang for her from the garden, below her balcony, on behalf of the care worker community and of Marjorie’s family.

Kim Nicholson looks after six independent living schemes in the Leicester area – including Oak Court. She is also Jay’s manager. “I’ve been in this industry for 33 years, and to now be getting recognition for what we do…it’s overwhelming,” she says.

It is also long overdue, and extraordinarily well-deserved. Staff have cancelled annual leave in order to care; some have even sent their children away in order to continue to work.

“We are already so proud of our City & County care workers,” says Group CEO James Thorburn. “Today, in these far from normal times, we are prouder still. The world out there is hugely grateful for what our care workers are doing. I am convinced that gratitude will endure after the fear and panic subsides.”


The names and personal information of those we care for have been altered to protect privacy

If you have a story please let us know: Covid19response@candchealthcare.co.uk