As we settle into the new year, we have a clutch of great inspection reports from across the group.
Congratulations go to Comfort Call Bowmont House, HSG Anderton Place and Help at Home Oak Court, all of which received ‘good’ ratings across all domains (and overall).
Guardian Homecare in Ormskirk also secured a ‘good’ overall rating, with ‘good’ in all but one domain.
But this week’s special mention must go to Careline Homecare in Newcastle, which, along with its overall ‘good’ rating, struck gold with an ‘outstanding’ rating in the ‘well-led’ domain, a truly impressive achievement.
Unusual guests visit Westbourne Park
Service users at Westbourne Park Dementia Centre get to take part in some pretty cool activities, but the visitors last month were unusual even by their standards!
Safari Pete is a wildlife adventurer and conservationist who travels around the world and regularly visits local school to raise awareness about nature and the environment and as you can see, he also got a great reception at Westbourne Park!
Day Care Coordinator Joanna Budhu told us that “the service users engaged with all of the animals and no one was frightened” during what she describes as “a new experience with such a positive outcome”.
Westbourne Park continues to inspire locations across the group with the terrific range of activities on offer for people with dementia, keeping their minds active and mitigating the effects of social isolation. Thanks to Joanna and her team for sharing with us again a great story about a top class service.
We have pleasure in introducing you to the new Delivery Assurance Team (DAT), led by Donna Terry and also including Sarah Ellis and Jan Allardice
The team’s aim is to work closely with the Regional Managers and their operational teams to embed the new Model Branch processes and systems. Their purpose is to support Regional Managers to use the systems to their full advantage, giving them the tools to coach their teams through change and to develop new innovative ways of working.
Donna tells us, “we are here to listen to feedback, reach out to understand operational challenges experienced, and continuously improve how we use Model Branch in order for us to provide a sustainable and high quality care service.”
The DAT would love to hear from you directly – send your feedback or suggestions to firstname.lastname@example.org.