Welcome to staff and clients from Guinness Care

We are incredibly pleased to welcome around 170 staff from Guinness Care into the City & County family this week.

These new colleagues from across the south and west of England have, in all but one location, joined our local teams in a transfer of services into existing branch locations and all have transferred into the City & County operating company portfolio.

Part of The Guinness Partnership, Guinness Care formerly delivered homecare to clients in Plymouth, Hampshire, Bristol, Cheshire, Cornwall, Devon, and Gloucester. These clients – along with those in three Gloucester Extra Care schemes – will continue to be supported by the care staff they know as part of our Sage Care, Comfort Call and Homelife Carers teams.

We will be working with local authorities, integrated care boards and privately funded clients in these areas to make sure the transfer is as smooth as possible for everyone affected without any disruption to the services these clients receive.

‘Good’ CQC inspection for Homelife Carers 

Homelife Carers in Weston-Super-Mare has received a ‘Good’ rating in all areas of the latest CQC inspection.

This was an unannounced inspection which took place on the 16th and 21st June 2022. It was also the first inspection since the service re-registered with CQC under City & County on 8th April 2021.

The last rating for this service (under the previous provider – Notaro) was ‘requires improvement’ (published 22nd May 2019). Christina Kettle took over as branch manager in October 2021 and thanks to her team and their dedication and hard work, the branch has welcomed a new rating of ‘good’ in all five areas.

Comfort Call carers win Cavell Star Award

Mandy Hall – Branch manager at Comfort Call, (Ashton Under Lyme)  wanted to share the fantastic news about carers Jordan Carden and Debra Dodd who recently won the Cavell Star Award.

District Nurse Farrer Ahmed nominated them for being the first carers in the country to administer insulin to their service users. Farrer trained the two carers up to this level – which is an important achievement for them both.

The Cavell Star Awards is a national awards programme that celebrates the dedication of nurses, midwives, nursing associates and healthcare assistants, and recognises the care they provide to patients, families and colleagues.

Mandy said, “Jordan and Debra have achieved so much and have been recognised through this award. The branch is very happy for them and this award is well deserved.”


Extra Care manager wanted for Health and Safety Committee

We are still looking for a manager of an Extra Care scheme to join the committee.

This is a very important position because of the safety risks we face in our Extra Care services, so we are extremely keen to get someone into the vacancy as soon as possible.

There’s not a huge commitment in terms of your time, so if you would like to express an interest, please email hse@candchealthcare.co.uk