Appreciation for the team at Moores House

Joanne Brannen has passed us some inspiring feedback from the family of a tenant at the Moores House Extra Care scheme in Salford. The tenant’s daughter wrote to the team, praising the care that their mum had received from Comfort Call, saying:

“I just want to say a massive thank you to you and your amazing staff!

I had to message you to let you know that Lynette, Gina, Sharon, Alex, Cheryl and Camille are an absolute credit to Comfort Call, and if possible I would like this to be sent up to whoever needs to know and recognise all the staff are incredible in taking care of my darling mum.”

Huge thanks to everyone at Moores House to the fantastic care you’re delivering every day – not just to this tenant, but to all the people we support at the scheme.

New Policy and Investigations Manager

Congratulations to Cathy Hadlow, who has moved from the Quality Team to join Max Wurr’s team as Policy and Investigations Manager.

As well as supporting Max to develop and revise group-wide policy, Cathy is also supporting with investigations into serious incidents such as service user deaths and Ombudsman’s complaints. So, if Cathy gets in touch with you about an incident, please make sure to respond as quickly as possible.

Measuring success in Middlesbrough

We recently found out about a huge impact the Comfort Call team in Middlesbrough have had on the health of one of their service users, who they’ve been supporting since December. Sadly, the service user is living with dementia and, being diabetic, it was a struggle to get her to eat appropriately.

Initially the service user weighed less than seven stone and had a worryingly low BMI. The service user’s GP had even prescribed Fortisip – a milkshake-style drink meant for people who cannot consume enough solid food to maintain a balanced diet.

Through the dedication of the Comfort Call team, we were pleased to discover that this service user has made huge improvements in the short time they’ve supported her. Despite her continued low appetite, the service user managed to gain nearly a stone in the first month alone. Following a recent consultation with her dietician, the service user has been signed-off her Fortisip and is continuing to eat healthily through the encouragement of the Middlesbrough team.

A huge well done to everyone involved in Middlesbrough. You‘ve made a measurable difference to this service user’s heath in such a short time.

Latest social care Sector Pulse Check published

Finally, leading disability support charity, the HF Trust (Hft), have published their fourth annual Sector Pulse Check. Written with the economic consultants at Cebr, this report offers an annual snapshot of the financial health of the social care sector as well as outlining the impact of some of the key challenges posed by the Covid-19 pandemic.

The report uses survey data to highlight key issues and challenges faced by care providers working in the sector, including cost pressures, care quality and the impact of coronavirus. Hft and Cebr conducted a survey of CEOs and people in senior positions within the care sector looking at the key challenges organisations have faced over the past year.

You can download the report from the Hft website here.