City and County acquires Advance Healthcare UK Limited

It is with great pleasure that we announce that on 8th October we completed the purchase of Advance Healthcare UK Limited (AHUK). AHUK is a homecare business providing a range of care services – including domiciliary care, Extra Care, prison services and daycare.

AHUK is based in the West Midlands and operates 10 Extra Care schemes, as well as delivering homecare packages for a number of Local Authorities in the area. In addition, our purchase of AHUK will help build City & County’s presence in daycare and introduce our brand to prison services. AHUK is well-respected in the market for the quality of its care, with 100% ‘Good’ CQC inspection ratings.

AHUK fits our strategy to acquire community care businesses to which we can add our financial and technical resources to help their growth. AHUK’s services will help further strengthen City & County’s position as the UK’s leading homecare provider.

Ambulance crew say thanks to our Ulverston Branch

Emma Cooper, one of our registered managers, received an inspiring email this week recognising three amazing care workers from HSG’s Ulverston branch. The crew were called to the home of a service user earlier this month, and were thoroughly impressed by the professionalism of the HSG team, writing:

 

“We would just like to say a massive thank you to the staff who were with the patient that night and went above and beyond for him. The compassion, dedication and professionalism demonstrated by the staff was outstanding so much so that it took us back.

 

“The staff could not have done enough for the patient and they were willing to sit with him in his final hours through the night if they had to. This complete act of selfless kindness deserves recognition as it is rare to see a group of people so dedicated to their work as they were. Job well done guys.”

Emma told us, “These three carers – Tim Balchin, Nicola Henry and Chloe Cunliffe – went above and beyond for the service user in his final hours”.

Rating success for The Windings scheme

Congratulations to team at The Windings Extra Care scheme in Cheshire West. The scheme has been rated ‘Good’ in all areas in its first draft report.

Scott Higgins-Wright, Regional Manager – Central, would like to say special thank you to the scheme manager, Maxine, and to Kim Nicholson for the support they gave.

A huge ‘well done’ to everyone who helped with this inspection.

Considerate care in a crisis

We were contacted this week by Ross McCrann, branch manager for Guardian Homecare, about a heartfelt complement the Preston team had received from the family of a service user. The message was in response to the exceptional crisis care delivered from the branch, and in particular the dedication of care worker Joanne Collins:

“Please could you pass on our heartfelt thanks for the wonderful care my mother in law has received whilst under crisis. I am very grateful for how well the team have respected her dignity, rights and provided a high standard of care.

“I have worked in care all my life including management of a care home, currently as a manager of care assessors and trainers, and unfortunately have seen first-hand what poor care looks like, but have only witnessed good compassionate care from the staff at Guardian.

“I would like to make a special mention to Joanne, she gave lovely supportive care when my mother in law wasn’t herself. The following day Joanne ensured she left me a message so I would know how my mother in law was, this continuity was very important as it helped me identify a change in her health and behaviour.

“Joanne has taken the time to get to know my mother in law and us her family. Again thank you for the fantastic care given.”

Amazing work by Joanne and the team in Preston.

Praise for the Comfort Call Gloucester team

Nicola Johnson, Branch Manager at Comfort Call in Cheltenham, wanted to share an amazing message she’d received this week. The family of a client contacted the branch to recognise the exceptional care that the Gloucester Team had delivered to their mother:

“How can I begin to thank you for all you did for my mum over the last few months? We could not have continued to care for her at home without you and it was very important to us that she stayed with her family at this difficult time. You were always cheerful, compassionate and professional in your conduct and we loved having you in our home. I am sorry we cannot thank you personally or say goodbye.

“You did so much more than just give her cold water – you treated her as kindly as if she was your own mum!

“Thank you on behalf of all the clients and families you continue to serve. You may never know the full impact and value of what you do, but I hope you feel pleased and proud that you are doing a great job!”

Thank you to everyone for the great work you’re doing to improve the lives of our service users and their families.