A thank you to our Darlington Careline team

Arnold, the husband of one of our service users, recently contacted our Careline Homecare team in Darlington to thank them for their support. Following a fall outside their home, Arnold’s wife was admitted to surgery.


“Before my wife was allowed hone, the occupational therapist team arranged for NHS nursing care to care for my wife at home. They provided two weeks of excellent care, which was followed by Careline Homecare, again wonderful care and attention.”


Arnold felt so strongly about the quality of care that his wife had received from the Darlington team and local NHS staff that he sent gifts to the branch, and even wrote a letter to his local paper.


“At all times the care, help and advice given has been of the highest quality – impossible to fault. Heartfelt thanks to everyone concerned with providing care and help during a very difficult period.”

Sharps and needle stick injuries

We have continued to see a small but steady number of needle stick injuries. If there are sharps present in a service user’s home, even if they are used by someone else, these should be included in the risk assessment.

To avoid injury to yourself and the risk of contracting blood-borne viruses, you should always be alert for sharps which are not being properly disposed of. This might be because there is no sharps box or because the sharps box is full, or because the box is just not being used properly. As always, please report concerns to the office.

Robert makes a difference

Our Guardian Homecare team in Morecambe received some outstanding feedback about one of their care workers, Robert.


“I wanted to pass on some feedback about Robert. Yesterday was a heart-breaking day for Dad with his realisation that he could not stay in his home. Robert was amazing with dad – he reassured him comforted him and put him a little at ease. He truly is such an asset to your team I do believe a secret diamond.

“Please pass on our heartfelt thanks to Robert for being so caring and understanding with dad and for the compassion he showed him yesterday, he was a huge help more than I think he realised. Thanks again for your support over the last few months.”


Congratulations Robert, you clearly had a big impact on their family during a very difficult time.

Contract win secures two Kent Extra Care Schemes

The bid team today received formal notification that London Care has been successful in its bid to retain contracts at two Extra Care schemes in the Medway Council area of North Kent. The company will now continue to provide care at Atlas Place and Rogallo Place until at least 2024.

Well done to the bid team and those in the local ops team that contributed to the bid, which received the highest scores in the evaluation, along with excellent feedback.