Care Quality Commission State of Care report published

The Care Quality Commission has published its annual report on the state of health care and adult social care in England during 2019-20.

Inevitably, the report highlights weaknesses in the system highlighted by the coronavirus pandemic, lending further weight to the argument for a viable long-term funding settlement for adult social care.

You can read the report here.

Max Wurr appointed
vice-chair of the UKHCA


We’re pleased to announce that Max Wurr, our own Director of Policy and Communications, was last week appointed Vice-Chair of the United Kingdom Homecare Association (UKHCA).


UKHCA is the home care sector’s professional association, of which City & County Healthcare Group is one of the largest members. Their Chair, Vice Chair, Treasurer and Honorary Secretary are elected from the UKHCA’s fourteen non-executive directors, who each serve for a period of three years.

Thanks to the Comfort Call team at St Andrews house

Geraldine Dunne, Team Leader at the St Andrews House Extra Care scheme in Nottingham, received a heartfelt message from the family of a service user this week. After recently moving into the scheme, the service user was taken into hospital and sadly diagnosed with a serious, previously unseen condition. Her diagnosis meant that the service user needed to move to end of life care.

The Comfort Call team at St Andrews House worked closely with the hospital to make sure she would be allowed to return back to the scheme that she now called home. The service user’s sister, who travelled from Kent to be with her, had these wonderful words for the team at St Andrews House:

“A special thank you to you and your staff for the care you gave to my dear sister. Although you did not know her well, you’ve treated her with such kindness and respect during the time she was with you.

“Also, how kind and considerate you were to us her family. You were real friends to us right up to the end. I have been telling everyone what a wonderful place St Andrew’s is.

“Good luck and good health for the future to you all.”

Crucially, under the dedicated care of the team, her family had an opportunity to spend some valuable time at her side – something they would not have been able to do in a hospital.