Appointment of Head of Private Pay and Live In

We are pleased to confirm Sarah Thomas’s appointment as Head of Private Pay and Live In from Thursday 1st October. This is a new role, focused on developing our service offering in these two important areas.

We plan to develop our private pay offer predominantly through Live In, where Sarah already leads our operating company Athena Care. Sarah will also use her wide care-sector experience to help grow the private pay service we currently deliver through our branch network.

As a result of this change, our regional managers Milka Kimani and Karin Lockhart will now report to Sarah Kwofie. Sarah Kwofie is looking forward to welcoming the new teams to her region.

We wish Sarah all the best for this exciting opportunity, and we’re sure that you will all welcome her into this new role.

City & County welcomes total Community Care Limited

We’re pleased to announce that on 22nd September we completed the purchase of Total Community Care Limited (TCC).

Based in Leicester, TCC is a complex care business providing specialist care for individuals living with spinal cord injuries or neurological conditions. The TCC team manage more than 60 complex care packages for CCGs across England, delivered to clients in their own home.

Running alongside our existing complex care brands, ICCM and SCP Complex, TCC will help build City & County’s position as one of the UK’s leading complex care providers.

We look forward to sharing more information about TCC and their work in the coming weeks.

Gifts of thanks to our care teams

It’s always amazing to see our teams recognised by the families of people we care for and our partner organisations. Even a small ‘thank you’ helps us remember just how big an impact we can make on the lives of our service users. This week were contacted by two of our service managers about gifts that teams had received in recognition of their work.

Firstly Nkeiru Amatobi, registered manager at Danbury Gardens Extra Care Scheme in Leicester, got in touch. The Help at Home staff at the scheme were gifted hot drinks, chocolates and biscuits by the local housing team at Anchor Hanover in thanks for their hard work and support during the lockdown.

Sam Johnson, deputy manager for Guardian Homecare in Blackburn with Darwen also contacted us after the team were given no less than eight tubs of Celebrations!

“The family of a service user who has now passed away brought these in for the double up team in Darwen,” Sam told us. “The family wanted to give a ‘thank you’ for all their hard work and for making the service user’s life a lot happier whilst having care from us.”

Thank you both for sharing. If your service has recently received a thank you gift or message from anyone we care for then please let us know.