A compliment in a crisis

The crisis response team at Guardian Homecare in Preston received praise for the wife of a service user who the team supported recently. Ross McCrann, Branch Manager (Intermediate Care), wanted to share the feedback as the team had made a huge impact on the family during an incredibly difficult time.

The service user’s wife particularly wanted to highlight the emotional support that the family received from Barbara, John, Kieran and Carol, writing:

“Your team’s intervention came about due to my husband falling and the ambulance service referring us. I had cried out to the GP but no practical help had been forthcoming so whilst the fall was really a bad experience for my husband, it was a blessing in disguise.

“Well straight away with the first visit from Barbara began the process of getting our home and our lives from chaos to calm (well most of the time). She also was so supportive to me, chatting and offering advice.

“Different people bring different gifts to their work but I have to highlight and praise John who not only was a very caring person who listened… truly listened, cared and so importantly gave me advice with regards to bedding, and general management of the situation as well as the all-important task of helping me emotionally. What a true blessing he was.

“Then there was Kieran, oh what a delight it was to see her smiling face when she arrived. She may have had her mask on but she smiled with her eyes! Her approach with my husband was so good, and she knew also when to back off. Whilst she supported him in personal care, her help with beds and emotionally supporting me also were invaluable.

“Carol, such a lovely kind person, I didn’t see her often but what a calming helpful person she was.

“Any words I can pull out of my vocabulary would be totally inadequate to express the deepest thanks to these and others in your team for all they did to get us through those dark days. We are still not out of the woods which is why we are having ongoing care, but they set the foundation for how to cope and a pattern for any future carers that come our way.

“I have to say you are fortunate to have such high quality staff on your team.”

Thank you to everyone in the team for the considerate and thorough support you gave to this family. They were clearly at such a low point before you arrived, but you’ve made a long-lasting impact on their lives.

Rural homecare on Radio 4

The challenges of delivering homecare in rural areas has been covered on BBC Radio 4’s Farming Today programme this week.

You can listen to the programme on BBC Sounds here.

A fond farewell to Christine in Tameside

The team at Careline Homecare in Tameside would like to say a huge ‘thank you’ and best wishes to their registered manager, Christine Clarke. Christine is taking her well-earned retirement Friday, after 20 years of dedicated care delivery in Tameside.

Joanne Brannen, Regional Manager – North West and West Yorkshire, told us, “I have had the pleasure of working with Christine since October 2016 when Careline Homecare won a contract in Tameside. I would like to thank Christine for her hard work and dedication over the years. I will be very sorry to see her go.”

Thank you for everything you’ve done to support vulnerable people across Tameside for the last 20 years Christine – we wish you all the very best for the future.

Cards for care in Cumbria

Wendy McCall, Regional Director –North & Northern Ireland, made us aware of a thoughtful ‘thank you’ sent to our care teams in Cumbria recently.

Emma Coper, registered manager for the area, wanted to thank the staff for their continued hard work and dedication through what has been an incredibly challenging twelve months. Emma hand-made thank you cards and keyrings for each member of the team working across Whitehaven and Ulverston.

Such a fantastically creative way to recognise and show appreciation the team’s hard work Emma.

Welcome to our new branch and scheme managers

It’s been a busy few months for new branch and scheme manager appointments across City & County. We’d like to offer a warm welcome to our new managers, who you’ll get to work with over the coming months.

Across our Extra Care schemes, we’ve recently been joined by Kelly Houldcroft at Lighthouse View Extra Care in Fleetwood and Judith Thompson at Olsen Court Extra Care in Lincoln. We’ve also had new arrivals who will each be managing multiple schemes – Amanda Taylor Banks at the Heald Farm Court and Foundry Wharf schemes in St Helens, and Amanda Stirling who will look after our schemes in Redcar.

At our homecare branches, we’d also like to welcome Tracy Hummerstone at Motherwell and Olu Fademi at London Care – South London into the City & County family.

We look forward to getting to know you all.