LifeWorks – Prize Draw Winners!

A few weeks ago we told you that we were running a registration competition for LifeWorks.

All those employees who had registered to use the LifeWorks service by Friday 13th November were entered into a prize draw. Five registered employees have now been chosen at random – each winning a £100 Love2Shop e-voucher!

The lucky winners have now been contacted and they are:

  • Fislet Kinghorn, Comfort Call South Shields
  • Stephen Lee, HSG Trafford
  • Anthony Radcliffe, Guardian Homecare Burnley
  • Michelle Burns, Constance Care Blantyre
  • Susan Parkinson, Guardian Homecare Preston

Well done to the winners – enjoy spending your voucher!

Praise for Paulette at London Care

Sarah Kwofie, Regional Director – South, contacted us this week with a compliment that the London Care team in Westminster recently received:

“It is my pleasure to write to you after receiving home care from one of your carers for about one month. The carer concerned is Paulette, who has attended here most days.

“I would feel I was lacking in gratitude and appreciation if I did not share with you, her manager, the kindness respect, tactfulness and professional care she has shown me on each of her visits.

“Her manner of fulfilling her allocated care tasks moves me to write this letter to you, her care manager, and to congratulate your organisation on the way London Care has trained Paulette to carry out her care responsibilities. Her good humour is a wonderful, well-balanced quality – evident in the manner she devotes herself to her care tasks.

“So please accept this brief tribute to you and the London Care staff.”

Thank you Paulette for your ever-professional approach to supporting this service user. Sarah also added, “We don’t usually hear about training carers get from the organisation. Well done Kasia and your team.”

Welcome to our new branch managers

A warm welcome to our newest branch managers working across City & County Healthcare Group.

In England, we were recently joined by Lorna Turner in Worksop, Christina Kettle at the HSG branch in Bristol and Lisa O Reilly at HSG in Liverpool. In Scotland, welcome to Matthew Green at Stirling.

We have new Extra Care scheme managers too – Amanda Lowe covering the Salford area and Kali Sheekuli at Linksview in Liverpool.

We look forward to getting to know you all.

Recognition from Care Inspectorate Wales

We were recently contacted by Bill Taplin – our Responsible Individual in Wales – about some brilliant feedback we’d received from Care Inspectorate Wales. Highlighting the work of Jodie Evans and Ffion Evans, two of our managers, the inspector said:

“I would like to let you know how effective both Jodie and Ffion are and have been since I have been inspector to the service.

“I am in regular contact with both managers; they are very efficient in notifying, updating and communicating important information, in particular in regards to safeguarding the people we work with.”

Da iawn chi! Amazing – keep up the great work.

A thank you to Marie at Comfort Call

This week, we received some wonderful feedback from the family of one of our service users in West Yorkshire. They’d gotten in touch with our management team directly to express just how much of an impact one of our care workers, Marie, has on their father:

“I am writing to you today to express my sincere thanks to one of your employees, I believe she works from your Pudsey branch.

“Marie Asquith is one of the regular carers for my Father. He became paralysed at the end of 2017, and following a seven-month stay in hospital returned home.

“He really struggled with the reliability of the carers when he first came home and often they would come late in the morning to get him up, and be early at night to help him into bed, meaning he was often in bed for upward of 15 hours a day.

“Since Comfort Call took over my dad’s care, the care has been practically faultless.

“My dad has built a solid trusting relationship with Marie, and she really goes above and beyond the duties she is required to carry out. I feel very grateful that my dad feels safe and properly looked after, it is real peace of mind not only for him, but myself and my sister.

“I would love for Marie’s efforts and dedication to her patients to be recognised.”

A huge ‘well done’ to Marie, and all of the team at Comfort Call. It’s clear that you’re making a huge difference to the lives of the people we support every day.