Thanks to our Extra Care teams in Stoke

One of our Regional Managers, Charlotte Dean, wanted to share two exceptional pieces of feedback received in our Extra Care schemes recently.

Firstly, the Maple West team were sent a lovely compliment from the family of a service user. In the letter, the family wanted to express their gratitude for the care and support provided by Comfort Call care staff to their father following a recent fall:

“We wanted to say, we all very much appreciate everything that you did for Dad after the fall and don’t know what we would do without you. You are truly amazing.

“A big thank you to all the carers who look after Mum and Dad every day and night. Not forgetting the rest of your lovely lot, who care for and keep Maple West safe.”

Just a few miles away, the Willow Barns scheme also received an inspiring letter – this time written by Anne Marie Kelly, the Scheme Manager of the local housing provider. Praising Jacqui Dunn, the scheme’s Care Manager, Anne Marie wrote:

“I just wanted to say that, having been Scheme Manager at Willow Barns since September 2017, I have met some lovely Care Managers and I am sure that they have all done a wonderful job. Jacqui Dunn, however, works tirelessly. She not only performs her own role, she has on numerous occasions gone above and beyond to the point that she has almost lived here at times.

“Jacqui has filled in and done care work when short staffed and she never moans or complains and cracks on with the job. I would love Jacqui to get the recognition that she deserves by sending this compliment.”

It’s always amazing to see how closely our Extra Care teams work in partnership with housing providers – keep up the fantastic work.

Masterful achievement for Sarah Kwofie

Congratulations this week to one of our Regional Directors, Sarah Kwofie, on a remarkable achievement. Sarah has completed her Master’s degree in Public Health with the University of Manchester part time through the year, alongside her role at City & County.

Impressively, Sarah completed eight modules – including Fundamentals of Epidemiology, Health Services Management, UK leadership and Public Health Strategy, Health Economics, Global Health in the 21st Century – as well as a dissertation on The Association of Hearing Loss with Dementia in Older Adults.

Sarah has accomplished this at the same time as being a mum to two young children, having a full time (and very challenging) job, and whilst also leading care delivery during a global pandemic! Impressive work Sarah, your achievement is simply brilliant.

Floral thanks for our Comfort Call staff

Some of our Comfort Call colleagues were recently recognised with flowers and chocolates for their hard work and dedication.

Firstly, the Comfort Call team at Poppy House were sent flowers and Cadbury’s Heroes by Stockport Council for their support during the pandemic. Their manager, Mandy Hall, kindly sent us a photo and wanted to make sure that the team’s achievements were shared to recognise their commitment during a difficult year.

Secondly, Katie Jewell, Regional Manager for Devon and Cornwall, let us know about how one team thanked Nikki Raouna – a new coordinator at our Cheltenham branch. Nikki received flowers and Thornton’s chocolates from one of our care workers, Tudor, on behalf of the Gloucester care team that she schedules for.

Katie said, “This gift was in recognition of how appreciative the team are of Nikki in the short time she has been managing their area. She has been supportive and responsive in managing her team.”

Those gifts are definitely well-deserved – thank you all for your hard work and support.

Recognition from Lancashire County Council

Margaret Macdonald – Regional Manager for the North West – has shared a letter the Guardian Homecare team received from Lancashire County Council. In the letter Tony Pounder, Director of Adult Services for the area, praised our Preston team’s response to winter pressures and crises services in central Lancashire, writing:

“I just want to thank you for your fantastic and quick response in increasing the crisis hours you are supplying for us in Central Lancashire in readiness for winter and pandemic pressures.

“It’s one thing for the council to plan and commit to funding these service expansions. However, it only becomes a reality if you as our local provider can deliver what we need and the fact that you are so far on with this is a tribute to your own commitment, effectiveness and efficiency.

“Most of all this will make a difference to the many vulnerable adults and older people who want to speedily leave hospital or avoid admission at all.”

At a difficult time for everyone involved in delivering care, this type of recognition shoes just how much of a difference we can all make.

Christmas raffle raises cheer

Siobhan Gildea, Care Coordinator at Parkview Grange in Newcastle, contacted us about a festive fundraising activity underway at the Extra Care scheme. One of the Comfort Call team’s senior carers, Michelle McMurray, has partnered with a resident to raise funds for future community activities in the scheme.

Siobhan told us, “For the past month, one of our residents and Michelle have been raising money for a Christmas Raffle. The resident and her sister have made up amazing hampers for prizes donated or bought by care staff, residents and family members.”

“The raffle is due to be drawn on the 8th December and all proceedings go to future activities for our residents at Parkview Grange – as well as a huge end-of-lockdown party once we are in the clear from COVID. So far we have raised over £500.”

Great work everyone, those hampers look fantastic.

Homecare Day 2020 – Wednesday 9th December

The UKHCA has announced that it will be working together with Scottish Care again this year to extend Homecare Day to every corner of the UK. The theme this year will be Care Community and it will provide a fantastic chance to share good news stories and innovations that homecare services are making in the lives of people and their communities, every day – particularly in this most challenging of years.

If you have any stories you would like to share with your colleagues across the Group, please send them to communications@candchealthcare.co.uk.

UKHCA and Scottish Care are also inviting members to share and follow stories on social media using the hashtag #homecareday throughout the event. There will also be a Twitter discussion between 12:00–13:00 on the day, led by Scottish Care and UKHCA with questions centred around Care Community.