At CCH, we believe in championing the future of care, ensuring that the voices of providers and frontline teams are heard. That’s why we were proud to be part of a vital discussion at Portcullis House, organised by the Skills for Care London CEO Network.

Our Operations Director, Sarah Kwofie, represented CCH, joining key policymakers, including Helen Morgan MP (Lib Dem Spokesperson for Health & Social Care), Munira Wilson MP (MP for Twickenham, covering Education and Children), and Alison Bennett MP (Spokesperson for Care and Carers). The discussion centred on the challenges facing adult social care in London.

Alison Bennett acknowledged that social care often happens “behind closed doors”, meaning it doesn’t always get the attention it deserves until people need it. Helen Morgan reaffirmed that the Liberal Democrats are committed to professionalising the sector.

Reflecting on the conversation, Sarah Kwofie shared:

“Care is the backbone of our communities. If it’s at risk, so are the millions who rely on it to live with dignity and independence. The sector needs fair funding and real recognition of the vital role care plays in people’s lives. It was encouraging to see policymakers engage and show concern for the sector. I felt that they do care for the people, as we do, and left feeling hopeful that real solutions will come to the table.”

At CCH, we remain committed to working collaboratively with sector leaders, policymakers, and organisations like Skills for Care to ensure that adult social care gets the investment, recognition, and support it truly deserves.

We’re thrilled to share that our very own Fiona Ford, Head of Quality – North, has been appointed as a Trustee Director on the Executive Board of Scottish Care.

Scottish Care is the leading voice for independent social care providers across Scotland. As a Trustee Director, Fiona will help shape the strategic direction of Scottish Care, championing the needs of care providers and the people they support.

Being part of their Executive Board enables Fiona to influence the Government, regulators, and commissioners – demonstrating just how much her expertise and passion for quality care are valued across the sector. This role also gives Fiona the chance to share insights from her work with CCH Group, putting us right at the heart of discussions about the future of care in Scotland.

Fiona had this to say about her new role:

“I’m thrilled to join Scottish Care’s Executive Board and represent the amazing work we do in the care sector. This is a great opportunity to make a real difference, and I’m looking forward to bringing fresh ideas and developing my skills further to support our teams and the people we care for.”

Congratulations, Fiona – your appointment reflects not only your outstanding commitment to improving the lives of those we care for, but also CCH Group’s ability to drive meaningful change for everyone who receives care. Your appointment is a win for Scottish Care, CCH Group, and communities we support every day.

Prabhjot Atwal, the registered manager for Rosemary House, Willow House, and Newcroft House extra care schemes in Brent, has been honoured with the Manager of the Year award at this year’s regional Extraordinary Care Awards in London.

Prabhjot’s leadership across these busy extra care schemes – delivered by our London Care team, part of CCH Group – has earned her recognition for her outstanding contribution to supporting her teams in Brent.

Following her award win, Prabhjot’s successes have led to her promotion to Area Manager, highlighting the unique progression opportunities that we offer as part of our people-first agenda and commitment to developing talent within our organisation. Her team expressed their admiration, saying, “Even though Prabhjot manages three busy extra care schemes, she’s always willing to support in a crisis and get things back on track. She is a huge support to the region, and we are lucky to have her!”

The Extraordinary Care Awards attracted over 2,000 semi-finalists, celebrating the best of the UK care sector. CCH Group’s inaugural ceremonies across the country culminated in a national event in York, where regional winners like Prabhjot were recognised for their exceptional commitment – ensuring they are celebrated for the life-changing work they do each day.

In light of growing pressures on public funding, CCH Group is proud to be working closely with local authorities across the UK to enhance how we handle care calls cancelled by clients. Together, we’re exploring new, more efficient ways to report cancellations in real time and monitor the length of care visits as they happen. Using our sector-leading digital care platform, we can share vital data instantly – allowing our local authority partners and frontline teams to make faster, more informed decisions.

These partnerships are already delivering meaningful cost savings for local authorities, helping us to make sure our vital services are directed where they are needed. Sarah Kwofie, our Operations Director for London and the South, explains: “Using real-time data to tackle repeat cancellations means we’re not only saving money for our local authority partners but also making sure our care teams are focused on those who need them most. It’s about being more responsive and more effective with our care.”

At CCH Group, we know how important it is to be mindful of the challenges our public partners face. This project not only supports our broader mission to reach everyone in need of care, ensuring no one is left behind, but by empowering our staff and maximising our resources we’re strengthening the vital role of care in our communities.

In an inspiring new partnership, Bunmi Johnson, one of our Regional Managers, and his team of dedicated care professionals in Southwark have teamed up with the London Borough of Southwark to empower the community through the Community Health Ambassadors Network. This initiative, designed to improve local health and wellbeing, aligns with our core values of courage, community, and heart.

As part of this collaboration, care professionals in Southwark will serve as Community Health Ambassadors, providing essential, accurate information on public health issues, vaccines, mental health, and wellbeing to their networks. By acting as trusted sources within their communities, these ambassadors will help to dispel myths, break down barriers to healthcare, and ensure that the experience of local residents are shared.

In support of this initiative, we are opening two of our extra care schemes – Tayo Situ House and Lime Tree House – as spaces for hosting health events and discussions. These spaces will become hubs for engagement, helping our teams build a stronger sense of community and shared responsibility for health and wellbeing in Southwark.

Bunmi commented, “We are proud to be part of a project that embodies our values and makes a tangible difference in the lives of people in Southwark. By partnering with Southwark Council, we are not only supporting our community but also providing our experienced Care Professionals with the opportunity to lead and inspire. This initiative brings us one step closer to our vision of creating the best place to work in care, where compassion and leadership go hand in hand.”

This partnership reflects our unwavering commitment to courageously tackling health challenges, building meaningful connections within the communities we support, and ensures that every action we take is driven by heart. Together, CCH Group and London Borough of Southwark are making a lasting impact on the health and wellbeing of communities in London.