Care Heroes Awards: Above and Beyond Award

We’re celebrating the finalists of our Above and Beyond Award this week. This award recognises any front-line care or support worker who has gone beyond the call of duty for the well-being of service users.

Winner: Nicola Beeston – Careline Homecare, Darlington

Our care teams never know quite what to expect when arriving at a service user’s home, and sometimes it can take quick-thinking and dedication to respond to a tricky situation. For one particular care worker – Nicola Beeston – a teatime visit in July of last year proved to be a prime example.

Expecting it to be her final call before she was due to finish work, Nicola quickly found the service user’s husband was unwell and in pain. He told Nicola had not sought any medical advice as there are no friends or family locally that could help support his wife, who has dementia, if he was taken to hospital. Nicola reassured him that his wife would be well taken care of and contacted the branch to say that she was willing to stay overnight – which Nicola did until the service user’s husband was able to return home.

The service user’s husband later contacted the branch to praise Nicola for her actions. He said “Nicola must have had things she needed to do last night, her own family to get home to, but instead she stayed here to make sure that I went to hospital and got the help that I needed. I wouldn’t have gone otherwise and she knew that. It must have been scary for her to have to spend the night in a strange house but she didn’t show that, she just reassured me that my wife would be fine and I needed to concentrate on getting the help I needed. Thank you just isn’t enough, we just feel so lucky to have her.”

He continued, “Sometimes, when caring for someone with dementia, there is not a lot of fun in life. But Nicola, along with the other carers that visit, are a light in our lives. But what Nicola did that night was just outstanding and I’ll never be able to say how grateful I am.”

Congratulations to our finalists

A huge well done to our other finalists this year – Jane Gredig from Surrey SCP in Redhill and Sagecare’s double-up team of Jane Aoslin and Lisa Owens at Squires Gate.

In nominating Jane Gredig, her manger – Alison Phillips – told us that, “When the covid pandemic hit back in March we had a service user who was hugely affected.  She has advanced dementia and lives in her own flat, but she attended a day centre each day in between the care worker visits. When the day centre closed this lady lost her routine and started wandering the corridors of her accommodation each night and banging on doors.”

Social Service wanted to put the lady in a care home, but Alison and the team realised this would make her feel even more disorientated. Jane immediately stepped up and said she could not bear to see the service user suffer. She offered to move out of her home immediately and stay every night – doing so from March to August without complaint.

Jane left her own family behind and said to Alison that this was the reason why she came to the care industry, as she has a deep connection and passion for the service users. Alison commented, “I cannot thank Jane enough for her support especially throughout covid. She made the difference to so many and should be celebrated.”

When talking about Jane Aoslin and Lisa Owens, Samantha bond simply commented, “If my relatives needed care, these are the two I would wish to have in their home”. There are few recommendations higher than this.

After moving to the social care sector from careers in other industries, both Jane and Lisa have found their true calling in life. Working together as a team for the last three years, they have made an impact on all their service users lives – including some particularly challenging cases this past year.

The duo recently had taken on a package where it was discovered that communications had broken down between the service user and their wider family. Knowing the service user would not get the support they needed from relatives, Jane and Lisa did everything possible to make life more comfortable. From treating lice to helping the service user move into respite when their ceiling collapsed – nothing was too much for these two.

Samantha summed up, “Their dedication goes beyond the call of duty. The service users all request that these two are their carers when they are on duty. We are at a loss of how many selfless acts these two preform on a day to day basis.”

As you’d expect, our judges had particular difficulty choosing a winner for this category, rightly commenting that “They all deserve recognition”. Congratulations to you all, and thank you for everything you’ve done to support these vulnerable individuals – you are all very worthy finalists.

Lifetime Achievement Award update

Just in case you missed it from last week’s roundup, we’d also like to confirm that our Lifetime Achievement Award winner – Abiola Abbati – is from the London Care East London Branch. Congratulations again Abiola!

MiHomecare’s COVID-19 response wins at the LaingBuisson Awards

Congratulations to Helen Newcombe and the MiHomecare teams in Carmarthenshire and Swansea who won this year’s LaingBuisson Outstanding Response to COVID in Social Care Award. The award recognises examples of strong culture, delivering better care, excellent communication, and early responses in adapting to and overcoming challenges during the pandemic. 

Facing strong competition from across the social care sector, the judges ultimately recognised the MiHomecare teams’ drive to go beyond excellent service delivery in increasingly innovative ways.

At the very start of the pandemic, Helen developed two specialist Covid-19 response teams within her homecare workforce. Working closely with commissioners, and responding to the ongoing changes during the pandemic, the teams consistently delivered practical and measurable outcomes for their clients – despite the challenges caused by COVID-19.

Helen’s vision and ability to empower others has enriched many lives, from frontline staff to the people receiving care. Throughout the pandemic, staff morale has been high. Helen inspired her colleagues to think creatively. Helen’s ideas were shared during daily management calls and her innovations were replicated across MiHomecare.

In their application for the award, the teams acknowledged, “Covid-19 presented us with the biggest challenge we have faced in 24 years of homecare delivery. Despite this, morale and team cohesion has been exceptionally high because our staff were empowered to make a hugely positive impact on the people they care for and their colleagues.”

A huge ‘well done’ to everyone involved in the COVID-19 response at MiHomecare, your hard work and innovative approach has truly earned this award and recognition. We’re proud to have you all on-board as a valued part of the City & County family.

Birthday celebrations at home for Norman

Maria Gerardo at the Pullen Centre has sent us an uplifting story showing how the London Care team are engaging with their clients despite the centre being closed through the pandemic.

One of their clients – Norman – celebrated his birthday on Sunday, so the team paid him a birthday visit at his home. After a rousing chorus of Happy Birthday, Norman was so pleased to receive his chocolate eclairs, Cadburys chocolate bar and card.

Maria told us, “Norman hasn’t been out of the house for over a year, despite my team trying to get him to go for a walk outside or even around the building. But, he won’t leave his flat as he is so concerned about the virus. Norman has just had both of his jabs and is in very good spirits, so he’s excited to come back to our centre once we reopen again.”

Maria continued, “Norman is 82 years old and has been so strong through this whole pandemic. Despite not going out even for a walk, he is always so happy, cheerful and always pleased to see my staff.”

Happy birthday Norman, we hope you had a fantastic day.

Appreciation for our London Care teams

Magdalena Trepczynska, Regional Manager – South, has shared a series of appreciative messages from the families and contacts of service users across the South East. The continued dedication of London Care teams to clients in the area has made an inspiring difference to their lives.

Firstly, the Raynes Park branch received the following feedback shortly after one of their service users sadly recently passed away:

“Thank you so much for the beautiful floral display in memory of my Aunt.

“I fully appreciate all the care and support given to my aunt over the years. Without your kindness and dedication, it would have been difficult for her to continue to be cared for in her own home. It was her greatest wish – and indeed mine and her family’s – for my aunt to remain in her own home and spend her final days there. Thanks to you all, that was achieved.”

A few days earlier, the Rochester team were also contacted by the family of one of their service users to express their appreciation for one particular member of the team – Heidi:

“I have received a call from the nurses to say that they will be taking over dad’s care. I have requested that they remain with yourselves for as long as possible, this is due to Heidi and the wonderful relationship that she has built with Dad, she is the only one that has taken the time to get to know him and talk to him.

“When Heidi comes in, he lights up, he will always try and eat for her when everyone else fails. This lady is the very definition of caring where as others it’s just a job. The last thing I want to do is to deprive my dad of the one small bit of joy he has left.”

When another support service steps in to comment on just how effective our staff are, it’s always a huge compliment. Rhys Davies from the Complex Care Team at the Royal Borough of Greenwich had this to say about one member of the Crayford team:

“I just wanted to let you know that the carer Miriam from London Care has been very supportive of my client and has gone the extra mile. She has been always willing to adapt her hours to meet the needs of client and ourselves and communicates well with us. She has a positive relationship with him and has been great.”

Finally, Magda also asked to send a special congratulations to Sussana Ansah – who recently took over the branch manager role in Crayford branch following her successful CQC interview. Well done Sussana!

Thank you to everyone working hard to support our vulnerable clients across the UK, but particular congratulations to these teams an individuals who have made such a big impact.

Mental Health Awareness Week 10th – 16th May

Mental Health Awareness Week takes place next week, and this year’s theme is nature.

The Mental Health Foundation started the annual event 21 years ago with the aim of getting people to have conversations about mental health and the things in our daily lives that affect it.

Why nature is this year’s theme

During the pandemic, millions of us turned to nature. The Mental Health Foundation’s, research on the mental health impacts of the pandemic, showed going for walks outside was one of our top coping strategies and 45% of us reported being in green spaces had been vital for our mental health.

What you can do

Here are some ways you can connect with nature to support your mental health during Mental Health Awareness Week:

  • Experience nature: take time to recognise and grow your connection with nature during the week. Why not use the Nature Journal here to help you document how you feel about nature and your mental health. Click here for top tips on connecting with nature.
  • Share nature: Take a photo, video or sound recording and share the connections you’ve made during the week, to inspire others.

Talk about nature: discuss with your family, colleagues and community how you can help encourage people to find new ways to connect with nature in your local environment

Care Heroes Awards: Lifetime Achievement Award

This week we’re celebrating our Lifetime Achievement Award. This award recognises a care or support worker who has been employed continuously for ten or more years and has demonstrated great commitment to the highest standards of care support.


Winner: Abiola Abbati – London Care, East London

Delivering care through the coronavirus pandemic has not been an easy task for any of our dedicated staff. But, at a sprightly 78 years young, not even COVID-19 could stop Abiola! A dedicated member of the London Care team since 2003, Abiola continues to deliver fantastic care to all of her service users despite everything that’s happened over the last 12 months.

When the pandemic hit, Abiola refused to stop working, saying “I need to look after my service users, they need me”. Furthermore, even Abiola’s family couldn’t get in the way of her dedication to those she cares for. They contacted her manager to ask of Abiola could take a break during the pandemic – but Abiola chose to continue looking after her service users anyway, who all appreciated how much she was doing for them. One service user’s daughter even commented, “I am so grateful for Abbi, my mum would be dead if it wasn’t for her”.

Our judges were stunned by Abiola’s commitment, with one saying: “She refused to stand down during covid at the grand age of 78 years; she was thinks of others before herself and has clearly delivered a professional and high standard of care. Seventeen years is a huge achievement and demonstrates so much commitment to her profession.”

Another fed back, “Age is no barrier! Well done Abiola, she is a model example to us all. She clearly enjoys her work, is very committed and care about people, and I’m delighted she still continues to make such an impact on service users’ lives.”

Congratulations to our finalists

A huge well done to our other finalists this year – Carrie Prince from Sagecare Squires Gate and Violet Hare from the Guardian Homecare team in Devon.

Carrie and her family have had far from the easiest time recently. After her husband unfortunately had a sudden stroke and ended up in hospital, Carrie was 100% sure she would have to give up the job she loves and her service users to support her husband full time. However, alongside supporting her husband’s recovery however, Carrie has committed to finding time to continue seeing the service users she cares so much about.

Despite everything that’s happened, Carrie’s regional manager told us, “She is always a breath of fresh air. Carrie has been an absolute pleasure to work with for both the company and her service users. Carrie has so many ‘good news’ stories, it is hard to pick one example. This company needs more staff like Carrie. We would be lost without her as would her colleagues and service users.”

When nominating Violet Hare, Katie Jewell told us that “Violet is the fittest 65 year old the team know!” Since 2002 she has been working fulltime and walking her run come any weather conditions. Through the snow in 2018 to the flooding in 2019, Violet has never failed to reach her clients and provide the fantastic care she is renowned for.

Violet has demonstrated a lifetime of caring for other and putting her clients first in all circumstances. In recent months, Violet has shown huge commitment and dedication to her clients – and City & County – by increasing her hours to cover clients during the COVID-19 pandemic. She even gave up her days off to support another area when their staff had to shield. Katie finished by saying, “Violet continues to walk the miles needed to do her job, we hope she continues for many more years, she is amazing!”

A huge well done to each and every one of our winners and finalists.

Vaccines for anyone aged over 42

Our care workers have been able to obtain a COVID-19 vaccination for some time now, but this week it was announced that everyone over 42 years of age is now eligible and can book their jabs directly via the National Booking Service.

Whether you are a care worker or over 42, or both, there should be no obstacle to your getting your vaccine. If you haven’t already been able to get one through work or your GP, you can book your appointment directly here.

We encourage everyone offered a vaccine to have one, subject to individual clinical advice.

Stress Awareness Month – April

Stress Awareness Month is held every April, to increase public awareness about both the causes and cures for stress.

This year, more than ever, millions of us around the UK are experiencing high levels of stress and it is damaging our health. Stress is a significant factor in mental health problems including anxiety and depression. It is also linked to physical health problems like heart disease, problems with our immune system, insomnia and digestive problems.

It is so important that we take time to think about what is causing us personal stress and then look for ways to help reduce our stress levels.

Here are some ideas to help you take the first steps on a stress awareness journey.

30-day challenge

Attached is a 30 day challenge on stress awareness, created by Able Futures, which gives you 30 little things you can try to help you relax, connect with positive distractions and look after yourself so that you may feel a little more able to cope with the impact of stress.

It take 30 days to turn actions into habits. The 30-day challenge will maximise your chance of turning useful knowledge and techniques into positive behavioural changes. Why not start today!

Stress Management Society

The organisers of Stress Awareness Month offer a range of resources from individual stress tests to free stress guides. Click here to visit their website.

Contract wins for Abacare

Despite the pandemic, our Bids and Contracts team are hard at work securing new contracts across the country for City & County. We’re very pleased to confirm two recent success in Wales for Abacare.

Firstly, there’s a brand new Extra Care scheme in Denbighshire, called Awel Y Dyffryn. It’s a new build and we’re excited to be able to shape the services as Abacare. Big thanks to Nicky Tucker, Neil Griffiths, Nicola Brown and Paul Dougherty – as well as everyone else involved in the hard work on this bid.

Secondly, we’ve also secured a zoned block contract in Caerphilly of approximately 300 hours a week after a mini competition caused by a provider failure. Thanks again to Nicky Tucker as well as Caroline Jones and Samantha Price for their work on this successful bid.

Birthday celebrations for Jane at ICCM

Finally, Cat Saxon at ICCM let us know about a big celebration at their office last week. Cat told us, “Jane Taylor our Head of Practice turned 50, so we spoilt and surprised her with a decorated office, some beautiful flowers, a gorgeous Radley handbag and some Hugo Boss earrings.”

Cat continued, “Jane started with us last June after HSG Complex Care merged with ICCM and we wanted to show her that she’s really part of the team and help her celebrate this big birthday.”

Happy Birthday Jane, we hope you had a wonderful day.

Care Heroes Awards: Changing Lives Award

This week we’re celebrating our Changing Lives Award. This award recognises care or support workers who have supported a service user to achieve significant change outcomes that have made a dramatic impact on that person’s life.

Winner: Helen Croshaw, Teresa Knight and Silvia Mares – HomeLife Carers

In nominating this terrific trio, their regional manager – Katie Jewell – told us that their 89 year-old service user lives with debilitating dementia. Making his situation even more challenging, he also lives isolated and alone in one of the most rural parts of Devon.

However, since 2017 the dedicated team of Helen, Teresa and Silvia have worked harder and harder to support him as his dementia has worsened. He adores his care workers as they help with every element of his life – from the basics of personal care to helping him choose his own food and clothing – and nothing is too much trouble. With their support he lives as independently as possible.

The service user’s social worker commented on their achievements, “He is one of our most venerable clients, he has no next of kin and wants to remain living in his own home. These care workers have changed his life – he looks completely different from when I first met him. I cannot impress on you that if it was not for your care team’s commitment and care, he would be residing in a care home. Those girls travel miles in all weather conditions every day of the year to keep him safe. There are not enough words to describe how special they are.”

Our judges reflected on the feedback, saying: “Caring for someone with advanced dementia can be a challenge. When social service recognise that our care and support has changed someone’s life we must take pride in what we have done.”

Congratulations to our finalists

A huge well done to our other finalists this year – Clare Shedwick in Tameside and Nadine Menelaou from the London Care East London team.

Clare worked closely with a service user who wasn’t able to be with his wife at the time of passing, and nor could he go to the funeral. Clare’s manager explained to us how she showed great empathy and made sure that he was coping.

Calling the service user daily, Clare helped him to come to terms with his wife’s passing. Clare even arranged to get him a pillow with his wife picture on as well as a balloon that he could write a message on and release this into the sky. Clare said that she has never seen the service user look so happy, knowing that he could finally say his goodbyes to his wife.

Nadine’s service user contacted the branch directly to recommend her – writing that, “She makes me feel safe and loved. As I was going through end of life, my hope was gone and I gave up. I was told I’d be looked after in hospice until my last hour, but Nadine was always reminding me all is going to be fine.”

“It’s through Nadine that I have accepted my current state and being able to be cared for in my own property as I wished. I’ve regained my strengths and she’s helped me to be able to talk about my plan, my wishes and who I would like to be involved in my end of life care. She is always there to encourage me and support me emotionally. Thank you for giving me Nadine.”

A huge thank you to each and every one of our winners and finalists. You’ve each made a huge impact on the lives of these most vulnerable service users.

Woolly wildlife in Wigan

Janice Barber, one of our Sagecare Branch Managers, wrote in this week to recognise Caroline Unsworth – a care worker working in Wigan. Caroline has kindly knitted two care bears for the local children’s hospital in collaboration with care providers on the Wigan contract.

Janice told us, “The wool was used from a lovely lady whose passion was knitting and had bags on wool she wanted to donate to a good cause at the end of her life. She wanted it to be put to good use, so the providers joined together and handed out bags of wool to our knitters – who each came up with a care bear idea,”

Caroline’s creations are Ali the Unicorn and Leo the lion, who were named by her daughter. The two colourful characters will be judged alongside the other entries by Wigan council.

Janice said, “We are super grateful that Caroline wanted to be a part of the competition and we would like to wish her good luck in from all of us at the Wigan branch!”

Best of luck Caroline – they look like clear winners to us!

Celebrating Purple Day at ICCM

On Friday 26th March it was Purple Day, an international event and an opportunity to get everyone talking about Epilepsy – raising both awareness of the condition and vital funds.

Epilepsy is a condition that affects the brain and is one of the most common serious neurological conditions in the world. It affects around 600,000 people in the UK, meaning that almost 1 in 100 people in the UK have epilepsy. Around 87 people are diagnosed with epilepsy in the UK every day.

Epilepsy can start at any age and there are many different types. Some types of epilepsy last for a limited time and the person eventually stops having seizures. But for many people epilepsy is a life-long condition.

One of ICCM’s clients had spent the week marking the occasion at home, and the care workers have supported the clients on person-centred Sensory Adventure focusing on sight, sound, smell, taste and touch.

ICCM office staff and managers were also asked to wear something purple on Friday, please see below some of the pictures of some of our clients, care workers,  management team and office staff.

The tremendous care team have embraced the theme with great gusto. Sporting wigs and T-shirts on shift, they raised a rather nifty £50 for the charity ‘Young Epilepsy’ with a special ‘Guess The Purple Item’ fundraising card.

A huge well done to everyone involved, and such a fantastic cause that’s close to so many of those who you all support.

Can you outdo Zach’s hairdo?

Our IT Estates Manager, Zach Papagno, contacted us this week to show off his impressive lockdown locks. The last 12 months have seen r

estrictions on haircuts and other services across the county, and our Zach has definitely undergone a tremendous transformation waiting for them to reopen.

This got us thinking, who at City & County has undergone the biggest visual makeover during the pandemic? We need to know:

Can you beat Zach’s brilliant bouffant?

Have you been building a buff bod?

Or, is your beard beyond besting?

If you think that you’re borderline unrecognisable because of lockdown, then let us know. Send your before and after pictures to by Friday 7th May and we’ll put your transformations to a vote to find out champion.

There could even be a prize for our ultimate winner…

Care Heroes Awards: Service of the Year Award

This week we’re celebrating our Service of the Year Award. New for this year, the Service of the Year Award recognises domiciliary care, Extra Care or complex care branches, as well as agency locations, which have shown an outstanding all-round performance and excellence over the past year.

Winner: HSG, Manchester

Following the joining-together of the former Didsbury and Sale HSG branches, the Manchester team have emerged demonstrating their commitment and dedication to care delivery from the get-go. As a newer member of the City & County family, they not only embraced digitisation across their services, but also started a new contract with Manchester City Council within their first few months.

Despite all the changes, the team – supported area manager Shelly – have continued to maintain high standards of service delivery, even completing an office move from to Trafford in the process. Achieving sustained growth in their services, the Manchester team at HSG have driven the branch forward, adapting quickly to City & County’s policies and procedures.

In nominating the team, their regional Director – Wendy McCall – described HSG Manchester as “an absolute pleasure to work with”.  Wendy was particularly appreciative of the team’s support when they were able to offer staff to assist in other branches in the area.

Our judges commented on their achievements, “care at home is all about delivering a personalised service and this team have done this in abundance. The branch have dealt with challenges and changes without affecting the service delivery.”

Congratulations to our finalists

A huge well done to our other finalists this year – Surrey SCP in Redhill, and the combined HSG and Abacare branch in Wrexham.

The Redhill team were noted for delivering personalised service to every one of its clients – even supplying parcels of toiletries and food to clients when needed. The team’s contributions to the local community were also a highlight before COVID-19 intervened, including organising parties for clients and inviting some to lunch in the café on the aerodrome when it was their birthday. In her nomination for the Redhill team, Sarah Thomas told us, “SCP Surrey is definitely the branch that I would refer my friends and family to if they ever need care for a relative”. Huge praise indeed.

The team in Wrexham have faced it all in what was an incredibly challenging year for the branch. The joining of the HSG and Abacare teams, new processes and digital practices, and – to top it all – North Wales moving in and out of lockdown through the COVID-19 pandemic. Despite the difficulties they’ve faced, our judges recognised just well the team had managed to keep focused on delivering care and ensuring their clients’ safety. A branch of true team players – da iawn Wrecsam!

Vaccines and Ramadan

To mark the most holy month in the Islamic calendar, many of our staff will be observing Ramadan and fasting during the day through the coming weeks. As the COVID-19 vaccine rollout overlaps with the observances this year, the NHS and Public Health England have launched a campaign to confirm that people can have COVID-19 vaccinations whilst fasting.

If you or members of your team are fasting and you want to help share the campaign, you can download the posters from the NHS website here.

You can also read more about how COVID-19 testing and vaccinations are viewed in relation to fasting – as well as general advice on minimising the risk of infection during Ramadan – on the British Islamic Medical Association website.

Our advice remains that everyone who is offered a vaccine should take up the offer, subject to individual clinical advice.

EU Settlement Scheme

Don’t forget that the Home Office are urging EU nationals living in the UK to apply for status to live and work in the UK post Brexit. We wanted to remind any of you that are EU nationals, and who haven’t already done applied for settled status, that you have until the 30th June 2021 to make your application.

Any EU national living in the UK is not protected unless they make an online application to the Home Office under the Settlement Scheme by the 30th June 2021. Failing to apply will mean that they may not have a legal right to live and work in this country.

Every EU national and their family will need to make an application before the deadline of 30 June 2021. Applications are free of charge and can be made via the Government website here.

Shelling-out for good causes in Tameside

One of our branch managers, Vicki Kinder, has told us about a, eggs-traordinary fundraising initiative in Tameside. The Careline Homecare and Comfort Call teams in the area set out to raise funds for two fantastic charities – their local hospice, Willow Wood, and the Alzheimer’s Society.

The office staff and regional manager, Jo Brannen, donated chocolate eggs and other Easter-themed goodies for a raffle at the branch. The event raised a massive £400 in total, which the teams split equally between the chosen charities.

Vicki also tells us that – lockdown allowing – the teams are planning to holding a further coffee morning in May to raise some more funds for these great causes. Great work everyone, we’re sure that both organisations hugely appreciated your donations.

Catherine’s going the distance for the MS Society

Finally, Catherine Spence, one of our Regional Trainers in the North East is taking on not just one, but two running events later this year in support of people living with Multiple Sclerosis. Fundraising for the MS Society, the events will fund research, treatment and support for those living with the condition.

Catherine has a personal desire to help, as she has a very close friend who supports her partner to live with Multiple Sclerosis. Catherine told us, “I’m at it again, it’s that time of year on the ‘run-up’ to the famed Great North Run. This year I have increased my challenge to not just completing the Great North Run in a record time, but also to follow this with the full marathon at the Kielder reservoir.”

Catherine continued, “This will be the longest distance I have ever run and I would deeply appreciate any support people would be willing to give.”

You can find out more about Catherine’s cause and support the challenge on her Just Giving page. The Great North Run takes place on 12th September, and the Keilder reservoir marathon is less than a month later on 3rd October.

Care Heroes Awards: Care Coordinator Award

We’re catching up on our incredible Care Heroes finalists and winners and this week it’s the Care Coordinator Award. This award is presented to a care coordinator who has demonstrated extraordinary commitment and dedication to ensuring the safe and effective delivery of our services.

Winner: Jennifer Esler –Guardian Homecare, Preston

Jennifer coordinates an area that delivers a blend of different services, including standard homecare, crisis and reablement, which means working with challenging referrals from local hospital teams. Recently, a service user – who the team had supported for a significant period of time – was being transferred onto Continuing Healthcare Funding. Unfortunately, due to the location of the service user’s GP surgery, the CCG took the decision to give the end-of-life package to another care provider.

Jennifer received phone calls from the family, who were extremely upset at this decision and did not know what to do.  Jennifer took on the case on behalf of the service user and her relatives – contacting the CCG, who would not normally commission with Guardian Homecare due to their location.  Jennifer challenged the changes to the service user’s care package provider at such a vital point in her life, highlighting every professional’s duty to maintain a person-centred approach to care.

Jennifer’s resilience and passion led the CCG to change their normal practice and commission this package with Guardian Homecare, which led to the most positive outcome for the service user.  The family and service user were extremely grateful, and the team were able to provide care for the individual until she passed away – leading to a lovely letter of gratitude from the family.

One of our judges commented, “Wow, I’d like Jennifer on my team. She didn’t accept the norm and this ultimately made the end of life care for an existing service user happier, and the family were delighted with the outcome. Jennifer’s manager describers her as ‘Tenacious, resilient and empathetic’ – these are perfect traits for a Care Coordinator.”

Congratulations to our finalists

A huge well done to our other finalists this year – Nerys Hughes from Abacare in Bangor, and Yasmin Everall from Guardian Homecare in Devon.

Nerys has been a dedicated coordinator for Abacare for over 17 years, but recently showed her commitment beyond any level while in ill in hospital with e-coli and another health complication. Despite her own health concerns, Nerys was still completing rotas and emails so her service users and staff where not left in limbo. Nerys’s manager Ffion commented, “I have never seen a care coordinator more dedicated in her role to make sure her service users and staff are always put first mostly always thinking about herself last”.

During the pandemic, Yasmin used the company Facebook page to support the whole team – raising spirits, listening, caring and wanting to make a difference for each care worker. Encouraging interaction, Yasmin posted advice and launched a competition to raise the sprits of the team, even making a video in which every care worker was named and thanked for their commitment to working through the pandemic. Yasmin’s manager, Catherine Porter, commented “Yasmin is completely unaware of affect she has on people. Not just the care workers but the clients also. She embodies everything that City & County encourage as a leader of a team.”

Congratulations to all of our finalists – you are all truly Care Heroes.

Easter Extra Care eggs-travaganza

One of our regional managers, Tracy Asbery, sent in some fabulous photos this week of Easter activities across our Extra Care schemes in West Sussex. The London Care teams in the area had thought hard about how they could get the people living in the schemes involved in the celebrations – whilst still maintaining social distance.

Firstly, the team at Abbotswood in Littlehampton held an Easter bonnet competition. Sarah Hopper, who is a member of care staff at the scheme, shared their colourful creations from the day. Sarah commented, “I have been visiting flats with social distancing observed and in full PPE, providing and in some cases assisting in making bonnets. A total of 18 bonnets were entered and they were all amazing. Ali and Zoe were the judges and all in all it was a lovely day.”

Sarah continued. “I wanted to share this with you as I know you’d be proud of all the service users who took part as much as I am”.

We think they look fantastic Sarah, as does Tracy – who told us, “Sarah is amazing with the service users and is always supporting with activities”.

Meanwhile, at Lapwing Court Chichester, their team leader – Pat Lintott – spent her own time and money making gifts for service users. Everyone at the scheme got into involved with the Easter festivities, and received both a face flannel made into the shape of a rabbit and a chocolate egg.

Well done, amazing work Pat. Your tenants certainly look very pleased with their gifts.

Health and safety committee reps still needed

We are still inviting applications to join the Health and Safety Committee, which currently has vacancies for two care worker representatives. If you are interested or would like to know more, please email

If you have already expressed an interest, we will be in touch with you soon.

EU Settlement Scheme

The Home Office are urging EU citizens living in the UK to apply for status to live and work in the UK post-Brexit. So far only 1 million out of 3.6 million EU citizens have made their applications.

We wanted to remind any of you that are EU citizens, and who haven’t already done applied for settled status, that you have until the 30th June 2021 to make your application.

Any EU citizen living in the UK is not protected unless they make an online application to the Home Office under the Settlement Scheme by the 30th June 2021. Failing to apply will mean that they may not have a legal right to live and work in this country.

Every EU citizen and their family will need to make an application before the deadline of 30 June 2021 – applications are free of charge and can be made via the Government website here.

If you are an EU citizen, please ensure you advise your manager once your settlement status has been granted. You will be asked to provide a Share Code so your status can be checked on line.

Praise for Elizabeth at SCRT

Charlene Smith, Registered Branch Manager at SCRT, shared with this us this week some outstanding feedback she received about a member of our care team – Elizabeth Cootes. The daughter of a service user was inspired to contact Charlene following the outstanding personal care her mum had received from Elizabeth, writing:

“Liz is a very caring and kind person who first and foremost thinks about the person she is caring for and tailors her approach to meet their needs at every opportunity.

“My mum and I unfortunately contracted COVID in December, and as a fit 55 year old I wasn’t too concerned about myself, but I was extremely worried and upset about mum during this time. I was unable to visit her and help with her care, in addition to feeling quite ill too. Liz was absolutely wonderful and she looked after mum to prevent her from being hospitalised and, quite frankly, it was nothing short of a miracle that she recovered so well.

“After mum became ill with COVID-19, Liz stayed with her one evening very late whilst the paramedics attended and provided emotional support to mum. Liz identified that mum required a bottle with a straw to enable her to drink and remain hydrated. Liz went out to buy her an appropriate bottle herself, and also bought her over the counter food supplements to try and improve her energy levels.

“Throughout the isolation period of two weeks Liz had to wear full PPE and this was challenging to provide the care mum needs, however Liz texted me regularly or called me once she’d finished her shift with an update on mums condition – and even FaceTimed me one day so that I could see and speak to mum, as she understood how concerned I was about her. I have no doubt that without Liz’s caring on a very personal and human level my mum would have been significantly worse off at this time

“Liz takes the time to talk to mum and share some banter to make her laugh and this again improves the quality of life for my mum on a daily basis. She goes above and beyond in providing considerate and dignified care support in a kind and person-centred way, doing what is right and professional at all times.”

Exceptional work Elizabeth, your commitment and attention to detail during an incredibly challenging time has made all the difference to this family.

Ryan’s tackling Yorkshire’s Three Peaks Challenge for Motor Neurone Disease

Finally, Ryan Griffiths – one or Personal Assistants at ICCM – is preparing to tackle Yorkshire’s Three Peaks Challenge in support of Motor Neurone Disease (MND). Scaling the heights of Pen-y-ghent, Whernside and Ingleborough in August of this year, Ryan is hoping to help raise awareness of everyone living with MND.

Ryan was inspired to take on the challenge by the story of Rob Burrow, the former England scrum half. Rob, a Leeds Rhinos hall-of-fame rugby league player, was recently awarded an MBE for his work in raising awareness of MND following his own diagnosis in 2019.

Ryan will be taking-on this intimidating challenge in just one day – the 7th August! You can find out more about Ryan’s event and support him with a donation on his Just Giving page.

Care Heroes Awards:

Care Team Award

Over the next few weeks, we’re very proud to be sharing details on our incredible Care Heroes finalists and winners. First-up – a new award for this year – the Care Team Award. This award is for any team of front-line care or support workers that has delivered excellent care outcomes through effective teamwork.

Winner: Stevie Baines, Jacob Wilderspin and Richard Brazier – ICCM

The coronavirus pandemic has had a huge effect on our lives. But, for some of our most vulnerable clients, contracting COVID-19 is a life or death situation. For one particular ICCM client, their family had no option but to hide him away from the public and even his care team as a precaution. After two weeks of isolation, and following constant contact from ICCM, this is where Stevie, Jacob and Richard stepped in.

Without hesitation, these three heroes immediately agreed that they would occupy the family’s extra bedroom and live on-site for two weeks at a time. In an uncertain time, and when the nation was panicking, these brave support workers left their families and their own beds at home to live at the client’s home to keep him safe. They even avoided mingling with outers outside of their agreed time with the client to reduce the risk of catching COVID-19.

Our judges told us, “The dedication to move away from your friends, family at home to support your service user and their family is exceptional. Especially to then be locked down at your place of work, without your own creature comforts – that is more than commendable.”

Congratulations Stevie, Jacob and Richard, you truly are Care Heroes.

Congratulations to our finalists

A huge well done also to both of our other finalists this year; the Caterham and Warlingham team at Surrey SCP, and Joanne Schofield and Rene Gapaul at HomeLife Carers in Plymouth.

At Surrey SCP, when the COVID-19 pandemic hit, this team stepped-up and displayed amazing team work. As well as coordinating shopping trips for every single service user and their families, the team helped to create a mini food bank – including donating their own food, time and money to help others. Even the local CCG commented on just how wonderful they are.

Joanne and Rene at Homelife Carers have made a huge difference to the life of one particular service user, who was struggling with obesity and a significant skin condition. The service user was facing a move into hospital – his worst nightmare – so, Joanne and Renee undertook wound-dressing training in a successful bid to keep this him in his home. He told us, “Without these two I don’t know where I would be, they are the A-Team. If I had my way they would never leave.”

Our judges had huge difficulty in choosing a winner for this category, stating that, “This was a really tough one to decide on. All three are really worthy and shining examples of thoughtful and selfless care.”

Your views on flu

Public Health England (PHE) recently ran a campaign to encourage care workers in England to get vaccinated against the flu. You can let them know how effective the campaign was to help them improve their communications for next year.

Click here to take their short survey by 5pm on 26th March.

Brilliant Betty marks a big birthday

Joe Jenkins, Branch Manager for Abacare in Ystradgynlais shared photos this week of their service user, Betty. A client of Abacare for the past five years, Betty celebrated turning an impressive 100 this month.


Joe told us, “Betty is a very independent lady and needs minimum support from us”.

Well, it appears that you can still run rings around most of us Betty! Happy birthday and many happy returns.

Saying ‘thank you’ to staff at HSG South Tyneside

Catherine Richardson, our North East Regional Manager, let us know this week about a lovely ‘thank you’ idea at the HSG branch in South Tyneside. A card, memo and keyring has been sent to all of the care workers from the office team to show just how much they are all appreciated.

The branch manager, Claire Gamble, saw the idea in one of our recent emails when Emma Cooper had made similar gifts to thank the team in Cumbria. Claire thought this was a lovely idea and wanted to also show the HSG team her thanks on behalf of the office.

Claire said, “It is only a small token of our appreciation for everything that they have done. It is always nice to know you are appreciated and each and every one of them are.”

What a great way to recognise and show appreciation the team’s hard work Claire. If you’re team has found a unique way to say thanks to our staff recently, then let us know at

Selina’s striding for Sands – the neonatal charity


Selina Nelson, a member of our care team in West Lothian, is tackling a charity challenge for the neo natal charity, Sands. Aiming to jog 50 miles during the month of March, Selina only has 15 miles left to run.


So far, Selina has raised more than £200 to provide emotional support and practical help to anyone affected by the death of a baby. Her colleagues tell us that Selina is very popular with both with other members of the care team and her service users – but she has been very modest about this achievement.


Would you be able to help Selina in supporting this amazing cause? You can donate and find out more about Selina’s progress on her Facebook Fundraisers page.


Making a big impact at Careline Homecare in Sheffield

Michelle Thistlewhite, our Registered Manager in Sheffield, wanted to share this letter that the Careline Homecare team received from the family of a service user. After reading this heart-warming and inspiring message on a particularly stressful day, it reminded everyone at the branch how our services can have a big impact on the families we support.

The service user’s sister wrote to say:

“I was reading the recent letter about services being offered from your company during this difficult and challenging time and it prompted me to want to write to you on behalf of my brother and our family to say a big thank you to your staff for the consistent and reliable service we have received since we first engaged with you all.

“We are very aware of the risks being taken by you all during this pandemic and want you to know how grateful we are and that we don’t take ANY of it for granted. You are each making sacrifices to help us keep our vulnerable family member as safe as possible and I wish we could send you more than our sincere thanks.

“Before you encountered him, my brother had lived very reclusively for over ten years and he had refused all attempts with support for longer than that. In the period before Careline was introduced to us via the Stroke Service I was really struggling because he basically felt life was not worth living and he was sitting waiting to die.

“My brother is no longer the independent, confident and organised person he was before he became ill and suffered several strokes, but he is now definitely capable of feeling happy. This is very important to us all. I feel this massive step forward is in a large part down to the relationships he’s created with your staff. Your workers have been friendly, respectful and supportive with him which in turn has improved his confidence with people generally. That has played a huge part in encouraging him to engage with family and accept our support.

“Whatever happens to Nick in the future we definitely could not have brought him to where he is now without your continued help. He was lost but now he is found.”

Michelle told us, “As the manager, I am extremely proud of how hard the entire team have worked during the pandemic. Receiving this letter was really lovely and even brought a lump to the throat of a couple of us reading it. It shows that the care workers and office staff’s continued dedication to provide a safe and quality service really is worth all the hard work.”

Perfectly put Michelle, we couldn’t agree more. A huge well done to all the team in Sheffield.

Parliament debates social care workers

Finally, did you sign the petition urging the government to consider social care as equally important to NHS? Following over 44,000 signatures, MPs debated the issue in Parliament last Thursday. You can watch the debate here.

Sadly, it’s too late to sign the petition now. But even if you missed out, you can see the results and the government’s response here.

Quality Care Services live up to their name in Belfast

Samantha Bond, Regional Manager for the North West and Northern Ireland, sent us a compliment she’d received from the Belfast Physical and Sensory Support team. The Quality Care Services team had been supporting a Belfast-based service user for some time who experienced issues with both his accommodation and the levels of support needed.

Despite the challenges, the service user was recently able to make a successful move to a supported living facility. The local Care manager contacted the Belfast branch to thank them for their support, writing:

“Just a note of thanks for the supports offered to my service user over recent years.

“I know that both the service user and extended family did not always engage positively with the Quality Care Services staff. Given the difficulties throughout, the hundreds of telephone calls, emails and visits, I am extremely grateful for the perseverance and consistency of your care staff throughout.”

Samantha told us, “They have been through a particularly rough patch in recent months, with reduced staff and it is so nice to hear some positive comments. The team are working really hard to improve standards and compliance, and this just evidences their great efforts.”

Well done to everyone in the Belfast branch. Thank you all for your commitment to making sure that this service user got the support he needed.

Mother’s Day at Lapwing Court

Tracy Asbery let us know this week about a moving Mother’s Day event at the Lapwing Court extra care scheme in Chichester. Despite a shortage of staff over the weekend, the team leader – Pat Lintott – took time to recognise all the mums living at the scheme.

Pat made every mum at the scheme a jar of assorted flowers, and gifted them each some chocolates for Mother’s Day.

Thank you Pat, we’re sure that every mum at the scheme appreciates the kindness you’ve shown them.


Bidding for success at City & County

It’s been a period of change for the Bids and Contracts team over recent months, but we’re excited to announce that we’ve recently welcomed two new Bid Managers into the City & County family. Celia Fleming joined the team in February, and in March we welcomed Emily Bagnall. Both are experienced bid writers – and will bring both care sector and wider experience into the team.

The team have also been hard at work securing contracts for your operating companies across the country. Some of our latest successes include:

  1. Trafford Council: Homecare and reablement at home – Comfort Call and HSG.
  2. Cheshire West and Chester Borough Council: Learning disability services – Sage Care.
  3. London Borough of Newham: Independent living support services – London Care.
  4. Essex County Council: Supported living framework – Guardian Homecare.
  5. West Sussex County Council: Lingfield Lodge Extra Care scheme – London Care.

The Bids and Contracts team would like to send a huge thanks to everyone involved in supporting the bid processes for these contracts. They couldn’t have won them without your hard work.

Changing minds at Ensham House

Sarah Kwofie, Regional Director – South, shared with us a message from the family of a tenant at the Ensham House extra care scheme in London. Despite them initially having concerns, the team at Ensham House have worked hard over the past year to give the family confidence that their mum was receiving the care she needed.

After having their opinion turned around by the dedication of the care team, the tenant’s daughter contacted the scheme manger to say:

“Would City & County Healthcare be able to send a general letter to care staff at Ensham House – thanking them for all the hard work, care, and a number of them going that step further for the residents they are allocated to.

“They work so hard, and still give holistic care which is so important to people nowadays being looked after. I know my mum would not be here today if it was not for the care delivered to her.”

Well done to everyone at Ensham House, you’ve obviously made a big impact on this family over the last twelve months.

Appreciation for our Human Support Group teams in the North West

Our registered branch manager, Michèle Lloyd, wanted to share an email the HSG team at Cheshire West had received from a social worker, complimenting their care delivery. The social worker wrote:

“When speaking with the service user earlier this week, she expressed how fabulous the Human Support Group carers are. She has appreciated their help and support and have been instrumental in his recovery to return back to independence. Well done!”

Meanwhile, the HSG team in Ulverston also received a message – this time from a family – to say:

“Special thanks to the team from the Ulverston HSG branch who do such a good job. The carers are of a high standard and should there be any issues the admin staff are quick to deal with them, always with our elderly uncle’s best interest at heart. This is very reassuring for the family. We thank them all for their help and support.”

Superb work from both teams, impressing not only the family of a service user but also a professional who we work alongside. Our regional manager, Catherine Richardson, told us, “It truly is heart-warming to hear the positive feedback for both the care workers and the Branch staff. What a great start to the week for the team.”

Stirring sentiments for Surrey SCP

Sarah Thomas kindly sent us an inspiring message of thanks and encouragement received by the Redhill team at Surrey SCP this week. Alison Phillips – registered manager at the branch – described it as “The loveliest thank you letter I have ever received”.

The message, written by the person who had previously managed the service user’s care needs, praised the team for their professionalism. Following the service user’s discharge from hospital, the staff in Redhill had supported her all the way until she sadly recently passed away. Contacting the branch to thank them for their dedication, the writer commented:

“Not knowing anything about choosing the ‘right’ care company as I had no standards to compare, I simply chose the one that could meet my requirements. How wise a decision that turned out to be. Surrey SCP has proved itself a hundred times over since then in all manners of care, and up until she passed away were still continually seeking to improve its service delivery.

“Having worked in the customer service industry for almost all of my entire career, from my personal experience I applaud the professional standards you adopt, namely your customer-first policy, selection and retention of staff, who demonstrated their professionalism and personal care and compassion at all times.

“Not withstanding this, special mention must be said of the central administration whose job it was to maintain the high standard of delivery. From the customer’s perception, all appeared to be managed in a seamless manner.

“Thank you once again as I am eternally grateful for your help.”

As praised by the writer, the seamless teamwork between the care and branch staff made sure this service user got the support she desperately needed. A huge ‘well done’ to everyone at Redhill.

Appreciation for the team at Moores House

Joanne Brannen has passed us some inspiring feedback from the family of a tenant at the Moores House Extra Care scheme in Salford. The tenant’s daughter wrote to the team, praising the care that their mum had received from Comfort Call, saying:

“I just want to say a massive thank you to you and your amazing staff!

I had to message you to let you know that Lynette, Gina, Sharon, Alex, Cheryl and Camille are an absolute credit to Comfort Call, and if possible I would like this to be sent up to whoever needs to know and recognise all the staff are incredible in taking care of my darling mum.”

Huge thanks to everyone at Moores House to the fantastic care you’re delivering every day – not just to this tenant, but to all the people we support at the scheme.

New Policy and Investigations Manager

Congratulations to Cathy Hadlow, who has moved from the Quality Team to join Max Wurr’s team as Policy and Investigations Manager.

As well as supporting Max to develop and revise group-wide policy, Cathy is also supporting with investigations into serious incidents such as service user deaths and Ombudsman’s complaints. So, if Cathy gets in touch with you about an incident, please make sure to respond as quickly as possible.

Measuring success in Middlesbrough

We recently found out about a huge impact the Comfort Call team in Middlesbrough have had on the health of one of their service users, who they’ve been supporting since December. Sadly, the service user is living with dementia and, being diabetic, it was a struggle to get her to eat appropriately.

Initially the service user weighed less than seven stone and had a worryingly low BMI. The service user’s GP had even prescribed Fortisip – a milkshake-style drink meant for people who cannot consume enough solid food to maintain a balanced diet.

Through the dedication of the Comfort Call team, we were pleased to discover that this service user has made huge improvements in the short time they’ve supported her. Despite her continued low appetite, the service user managed to gain nearly a stone in the first month alone. Following a recent consultation with her dietician, the service user has been signed-off her Fortisip and is continuing to eat healthily through the encouragement of the Middlesbrough team.

A huge well done to everyone involved in Middlesbrough. You‘ve made a measurable difference to this service user’s heath in such a short time.

Latest social care Sector Pulse Check published

Finally, leading disability support charity, the HF Trust (Hft), have published their fourth annual Sector Pulse Check. Written with the economic consultants at Cebr, this report offers an annual snapshot of the financial health of the social care sector as well as outlining the impact of some of the key challenges posed by the Covid-19 pandemic.

The report uses survey data to highlight key issues and challenges faced by care providers working in the sector, including cost pressures, care quality and the impact of coronavirus. Hft and Cebr conducted a survey of CEOs and people in senior positions within the care sector looking at the key challenges organisations have faced over the past year.

You can download the report from the Hft website here.

Praise for the Sagecare team in Bournemouth

One of our registered managers, Ami Hobday, shared some emotional feedback the team in Bournemouth received from the daughter of a service user this week. The team had been supporting the service user for several years, and were there for her right up until the point she sadly passed away.

The family got in touch with Ami to express just how much of an impact the team had made on their mother’s life, writing:

“I want to thank you, on behalf of myself and my brothers for the excellent, professional care which was given to mum. Of particular note are three carers who deserve particular attention.

“Lauren: she brought mum a gentle youthfulness when she was caring for her, mum loved the company of young people and so it was very heartening that Lauren was so good at her job!

“Sonia: I met Sonia on her first day working with your agency. I have seen her flourish into a wonderful and confident carer. Mum loved Sonia. Sonia remembered all the particular things that mum liked and indeed ‘where’ she liked them. Nothing was too much trouble for Sonia and she went above and beyond. When we were nearing the end mum would always turn her head if Sonia spoke to her.

“Alison: The ‘captain’ of the crew. Alison who held it all together. Mum loved Alison and thought she was my sister! Alison was proficient and organised and very capable and caring. Alison gave me great help when we were reaching near the end of mum’s life and for that I am very grateful. It was so lovely that Alison and Lauren got to say goodbye to mum as they had their evening visit just after she died. I am only sorry that Sonia wasn’t there.

“Please share this email with Alison, Sonia and Lauren and let them know that their kindness did not go unnoticed.”

Thank you Lauren, Sonia and Alison – and the rest of the team in Bournemouth – for the exceptional care and support you’ve provided to this family, even after their mum passed away. It’s clear just how much you meant to them through an incredibly challenging time.

Quality Care Services are walking 10,000 steps every day for Cancer Research UK

We found out this week about how the Quality Care Services team in Northern Ireland has taken-on an inspiring fundraising challenge – whilst also working on their own health. Justine May, branch manager, told us how the team is walking 10,000 steps every day this month for Cancer Research UK.

Joining Justine are care coordinators Laura Higgins and Ashleen McKeown, as well as senior carer Una Higgins. The team are all supporting essential cancer research whilst walking to improve their well-being and health.

Justine told us: “We’ve seen first-hand the devastating effect it can have, not only on the person with cancer, but also their family and friends. We’ve also seen the amazing work done by our colleagues within health care to treat cancer patients and achieve amazing outcomes.”

You can find out more and support their walk on the Cancer Research UK website here. Justine says, “We appreciate your support and kindness and will keep you posted as we take this challenge together”.

Thank you to Kim and Sarah at Guardian Homecare

Rebecca Fairclough wrote to us this week asking to recognise the support of two amazing colleagues – Kim Bibby and Sarah Anyon. Rebecca told us:

“I would just like to say thank you to these two dedicated carers and team leaders, they have made everyone feel looked after. They are amazing with smiles and comfort, not just to service users but also to staff.

“I found them to be understanding and the kindness they have both shown should be rewarded. During the COVID tests and vaccine they have made me worry less and explained what was expected of myself and other carers – and that we are a team.”

Thank you for everything you are doing Kim and Sarah – and thank you Rebecca for taking the time to let us know about their outstanding commitment.

A warm welcome to the City & County family

This week, we were incredibly pleased to welcome several businesses into City & County Healthcare Group.

On Monday, we completed the purchase of MiHomecare Limited, including their Noble Live-In Care service. MiHomecare is one of the leading homecare businesses in the UK. They deliver a wide range of social care services to vulnerable adults across England and Wales, with their Noble Live-in Care team also providing specialist live-in care to vulnerable adults.

Alongside MiHomecare, we also acquired their standalone complex care business, Complete Care Amegreen. Based in Telford, Complete Care Amegreen support around 130 people with complex care needs – including for brain and spinal injuries. Complete Care Amegreen’s services will help build our growing position in the complex care market.

Finally, on Wednesday, we completed the purchase of Eclipse Homecare Limited. Based in Worcester, Eclipse Homecare deliver services across central England from four branches – all with ‘Good’ or ‘Outstanding’ CQC inspection ratings. They provide mainly elderly homecare, as well as delivering care at two Extra Care schemes.

We look forward to getting to know the teams at MiHomcecare, Noble Live-in Care, Complete Care Amegreen and Eclipse Homecare over the coming months. Their services fit our strategy to acquire community care businesses across all the segments of homecare and help cement us as one of the UK’s leading community care providers.

New starters in the North West

Finally, Samantha Bond, regional manager in the North West, wanted to make everyone aware of some new names that you might be hearing from in the coming weeks.

Firstly, joining us is a new Regional Trainer for the North West – Alice Senior. And in Northern Ireland, Ursula Monan has re-joined us as Area Support Manager.

Welcome – and ‘welcome back’ in the case of Ursula – to the City & County family. We wish them all the very best in their new respective roles.


City and County Healthcare Group acquires MiHomecare Limited and Complete Care Amegreen

It is with great pleasure that we announce that on 1st March City & County Healthcare Group completed the purchase of MiHomecare Limited including Noble Live-In Care; and Complete Care Amegreen. MiHomecare is a community care business providing a range of care services including homecare and live-in; and Complete Care Amegreen provides complex care services.

City & County is a leading provider of community homecare in the UK, providing services from around 200 locations.

City & County’s immediate focus is on assuring a continued high quality of care. MiHomecare and Complete Care Amegreen’s service users and clients will be unaffected by this change and the acquisition should not impact on the frontline service teams who support them. City & County operates through more than 20 local and regional brands and both MiHomecare and Complete Care Amegreen will continue to operate as they do currently.

MiHomecare and Complete Care Amegreen will broaden City & County’s services. The acquisition supports City & County’s strategy to grow across all types of community care, buying operations to which it can add further financial and technical resources to help their development and to provide ever improving and more resilient services to customers.

Caleb Atkins

Group Operations Director

City & County Healthcare


Jonathan Vellacott

Executive Chairman

GroupMiHomecare Limited and Complete Care Amegreen