Our Care Heroes Awards 2023
There were big smiles, tears and much deserved cheers as we announced our Care Heroes 2023 winners at the awards ceremony in Birmingham on 4th July.
Gary Fee, our new group CEO gave an introductory speech welcoming everyone to the awards ceremony. Gary commended the finalists, stating:
“Today is about celebrating you, this is your day, it’s all about you – our care workers. We wouldn’t be able to do our jobs without you. I am honestly astounded and humbled by everything you do each and every day. You work tirelessly from morning to night delivering care to tens of thousands of people. I am amazed by what you do. Thank you.”
Here’s our list of winners for 2023:

Care Coordinator of the Year:
• John Abreu – Guardian Homecare, Preston
Care Team of the Year:
• Angela Diggins and Karen Barnes – Guardian Homecare, Basildon
Changing Lives Award:
• Ola Oshin – Guardian Homecare, Basildon
Specialist Care or Support Worker of the Year:
• Carmen Clemas – Human Support Group, Carmarthen/Pembroke
Field Care Supervisor of the Year Award:
• Jackie Milligan – Constance Care, Blantyre
Above and Beyond Award:
• Antonina Miszczak – Complete Care Amegreen, Telford (Jody Tierney, Antonina’s manager picked up the award on her behalf)
Service of the Year
• Willow House – London Care (Prabhjot Atwal, Branch Manager collected the award)
Lifetime Achievement Award:
• Christine McGee – Careline, Middlesbrough
Care or Support Worker of the Year:
• Amanda Morgan – Abacare, Ebbw Vale

Congratulations to all the winners (above) and also to the finalists who are also just as deserving. The judging panel found it extremely difficult to decide on the winners from such an excellent and high quality pool of nominations.
Check out our recruitment website for more information about jobs and careers with us.
Latest blog post, 12 July 2023
Our Care Heroes Awards 2023
There were big smiles, tears and much deserved cheers as we announced our Care Heroes 2023 winners at the awards ceremony in Birmingham on 4th July.
“Today is about celebrating you, this is your day, it’s all about you – our care workers. We wouldn’t be able to do our jobs without you. I am honestly astounded and humbled by everything you do each and every day. You work tirelessly from morning to night delivering care to tens of thousands of people. I am amazed by what you do. Thank you.”
Here’s our list of winners for 2023:
Care Coordinator of the Year:
• John Abreu – Guardian Homecare, Preston
Care Team of the Year:
• Angela Diggins and Karen Barnes – Guardian Homecare, Basildon
Changing Lives Award:
• Ola Oshin – Guardian Homecare, Basildon
Specialist Care or Support Worker of the Year:
• Carmen Clemas – Human Support Group, Carmarthen/Pembroke
Field Care Supervisor of the Year Award:
• Jackie Milligan – Constance Care, Blantyre
Above and Beyond Award:
• Antonina Miszczak – Complete Care Amegreen, Telford (Jody Tierney, Antonina’s manager picked up the award on her behalf)
Service of the Year
• Willow House – London Care (Prabhjot Atwal, Branch Manager collected the award)
Lifetime Achievement Award:
• Christine McGee – Careline, Middlesbrough
Care or Support Worker of the Year:
• Amanda Morgan – Abacare, Ebbw Vale
Congratulations to all the winners (above) and also to the finalists who are also just as deserving. The judging panel found it extremely difficult to decide on the winners from such an excellent and high quality pool of nominations.
Check out our recruitment website for more information about jobs and careers with us.
Latest blog post, 9 June 2023
Our Management Awards winners
While our care workers are at the forefront of what we do, we also have many amazing people who do a fantastic job in keeping City & County operations running smoothly so we can deliver high quality care. The Management Awards are about celebrating such people.
Our 2023 winners on the night were:
SUPPORT TEAM OF THE YEAR AWARD:
WINNER: Quality & Governance Team
UNSUNG HERO AWARD:
WINNER – Ciara Holmes, Business Systems Partner (right, award presented by Catherine Spence, left)
IMPACT AWARD – OPERATIONS:
WINNER – Lynsay Beckett – Head of Operational Networks, Complex division ( right, award presented by Sarah Kwofie, left)
IMPACT AWARD – CENTRAL TEAMS:
WINNER – James Roberts – Director of Business Systems & Analytics, IT (right, award presented by Wendy McCall, left)
Congratulations to our winners, and well done to our nominees and finalists too!
Here at City & County, we are committed to developing our people and teams, no matter what role you are in. Check out our recruitment website for more information about jobs and careers with us.
Latest blog, Friday 2 June 2023
Thanking our volunteers
1-7 June is national Volunteers Week and we wanted to thank the volunteers who come and make a difference to our clients’ lives, in any way they can.
Here at City & County Healthcare Group we have many volunteers who come and help out at our branches and sites across the country. Volunteers often help out at our centres, assisting with activities and events.
Our teams are well connected with local communities and volunteers have helped out with visits from local musicians, the emergency services, running bingo competitions, summer fetes and much more.
We also wanted to highlight the great volunteering work of one of our branch managers – Amanda Lowe.
Not only does Amanda hold a busy job as Branch Manager at our company Comfort Call, managing six extra care schemes in Manchester, but she also finds the time to volunteer for Age UK as a ‘Friend of Age UK’.
When asked about her volunteering efforts, Amanda said, “I have been volunteering and phoning a lady once a week, for half an hour. The lady has no family, she never had children and her husband passed away. We chat each week about her hobbies, knitting, and crocheting.
She enjoys our chats. The first week she was a little shy and conversation was hard but once we started talking about her hobbies she was fine and conversation flowed and she found it easy to talk to me. She doesn’t have anybody apart from me.”
Thank you to Amanda for sharing her volunteering experience.
Latest blog, Friday 12 May 2023
International Nurses’ Day – thanking the profession
At City & County Healthcare Group, we have many nurses working in the complex care area of the business. People receiving complex care usually have long-term health conditions, such as spinal injuries or neurological issues. Clients are dependent on specially-trained care assistants and nurses and need ongoing intensive specialist support.
For International Nurses’ Day, we asked our Complex Community Nurse, Laura Woolhead, to explain more about her role and why she decided to join us:
“It is coming up to my one-year anniversary since joining City and County Healthcare Group. My previous experience was working in a busy intensive care unit in my local hospital. After Covid I was feeling deflated and desired to try something a different but wanted to keep and use the skills that I had gained working in intensive care.
Initially, I was cautious about stepping out of my comfort zone of working in a ward, as this is all I have known since qualifying. However, my experience in this role at City & County as a complex community nurse has shown me that my skills and knowledge from the intensive care unit are transferable, allowing me a better understanding of my clients’ needs and the challenges they face on a day-to-day basis. For example, I’ve been able to transfer and use my ventilator experience from the intensive care ward to complex care.
Personally, this was a great move in my career to combine my previous experience and bring it to my new role as a complex community nurse here at City & County Healthcare Group.”
We’d like to thank all nurses, no matter where they work, for the difference they make to people’s lives, every day.
Latest blog, Friday 21 April
Have you visited our new careers website?
We recently announced the launch of our new careers and recruitment portal, cch.careers, after many months of hard work and development.
Bringing together vacancies from across the CCH group of businesses, the brand new site offers a user-friendly portal for searching and applying to vacancies across the organisation, from the latest care assistant roles to back office and management positions.
Along with that, the website features a host of helpful, informative content on what it means to be a care assistant, working within the sector, guides, life at City & County and more, with a blog coming in a few months’ time that will showcase care assistant stories, insights, resources and a better view into the world of domiciliary care at CCH.
Take a look, explore the site, and check out the range of job opportunities available!
Latest blog, 6th April 2023
Wishing you all well this Easter
As we enter spring, we would like to wish everyone well this Easter and would like to thank all our teams and care workers across the UK for their hard work and dedication over the past few months.
The winter months and adverse weather conditions were especially tough for our care teams across the UK, so thank you for continuing to provide much-needed for care for our service users.
Latest blog, 1st March 2023
“Dydd Gŵyl Dewi Hapus” – Happy St David’s Day
Today is St David’s Day – a very important date in the Welsh calendar – so we’d like to wish all our Welsh colleagues a “Very Happy St David’s Day”.
A special message from Sally Haskayne – Regional Director:
“Dydd Gŵyl Dewi Hapus – Happy St David’s Day. I would like to say a massive thankyou to all our Welsh branch teams and care workers. Our branches in Wales are doing a fantastic job looking after the most vulnerable in our communities and have worked extremely hard throughout the winter. We appreciate everything you are doing delivering much-needed care services across Wales. Thank you again for everything you are doing to make a difference to people’s lives.”
A role model in Wales:
Did you know?
Leanne is a fantastic role model and example of the great work being done by our care worker staff across Wales.
What is St David’s Day?
St David is the patron Saint of Wales, and he is celebrated annually on the 1st of March.
On St David’s Day Welsh people around the world wear one or both of Wales’s national emblems – a daffodil and a leek. Daffodils are the national flower of Wales and it is believed that St David was a vegetarian and lived mainly on a diet of leeks.
Special concerts and traditional parades are held all around Wales in St David’s honour, including the National St David’s Day Parade in the centre of Cardiff.
Latest blog, 7 February 2023
Thank you to our amazing apprentices
This week is National Apprenticeship Week (6th – 12th February).
We’re taking the opportunity to say a huge thank you everyone who is currently doing an apprenticeship with us – well done on all the progress you’ve made so far! Apprenticeships take a lot of dedication, so we want to recognise your efforts.
Read our mini interview with Jemayma below, who recently completed an apprenticeship with us:
Jemayma’s apprenticeship journey:
• Apprenticeship completed: Adult Care Worker Level 2
How long have you been a care worker?
“About six years.”
What made you go for the apprenticeship?
“I wanted a qualification and to know more about my job.”
How long did it take you to complete your apprenticeship?
“It took me quite a while, more than a year. I was learning at my own pace and needed more time to do the work required.”
What are the benefits of doing an apprenticeship?
“Just learning more, every unit you do is just giving you more knowledge, especially if you’re looking after vulnerable people and the elderly. You can apply the knowledge you learn to your job. You get more confident. You know what you’re doing. When you study, you understand what you have to do – to help you in your role. It’s much easier for me to relate to and understand the service users now.”
Did you feel supported through your apprenticeship?
“My managers were really supportive, especially when I felt lost, they would signpost me to resources. I couldn’t have done it without the support around me. The assessors were very patient.”
Is there anything else you would like to say about your apprenticeship?
Yes , an apprenticeship can be really inspiring, because aside from working, you get to learn even more skills. It was challenging for me at the beginning. I had to just try to do my best and I got there in the end.”
Latest blog, 25 January 2023
Thanking our Scottish branches on Burns Night
Wendy McCall, our City & County Regional Director for the North, Northern Ireland & Scotland said:
“I would like to say a massive thank you to all our Scotland-based branch teams and care workers. Our branches there are making lots of good progress on systems and projects. Thank you also to our frontline care workers who have been battling through the cold and snowy weather to deliver fantastic services across Scotland. We appreciate everything you are doing.”
Burns Night celebrates the life and work of world-famous poet Robert Burns, known as the national Bard in Scotland. The Night is often celebrated with a traditional Burns supper with people getting together to eat, celebrate and even recite Burns’s poetry!
Our City & County companies operating in Scotland currently include: Constance Care, SCRT, Mochridhe, North East Community Care.
So, thank you to all our colleagues in Scotland, and we hope you all have a wonderful time celebrating!
New Careers website for CCH
We’re proud to announce the release of our new careers and recruitment portal, cch.careers, after many months of hard work and development.
Bringing together vacancies from across the CCH group of businesses, the brand new site offers a user-friendly portal for searching and applying to vacancies across the organisation, from the latest care assistant roles to back office and management positions.
Along with that, the website features a host of helpful, informative content on what it means to be a care assistant, working within the sector, guides, life at City & County and more, with a blog coming in a few months’ time that will showcase care assistant stories, insights, resources and a better view into the world of domiciliary care at CCH.
Take a look!
City & County gets a new Careers website