A special thank you from James Thorburn, Chief Executive
I would like to thank all of you for your perseverance in the extreme weather and for your commitment in not letting down those we care for.
On Monday and Tuesday, the country experienced record-breaking temperatures, in some places hitting 40 degrees and over. You have put up with considerable discomfort travelling to work or between calls, sweating and trying to concentrate in hot offices and homes, and having to wear masks in hot weather. This is also a time of high vulnerability for those who depend on us. You have checked hydration and made sure everyone is safe and as comfortable as possible.
The country was on high alert and you have again truly acted as the fourth emergency service. Thank you to each and every one of you for everything that you do, for making a difference to people’s lives, and for your commitment to the wellbeing and welfare of our service users. You have been amazing
Have your say by joining our Health and Safety Committee
We are currently seeking representatives from across the organisation to join the City & County Health and Safety Committee.
This is a really important group that allows you to have your say so we can discuss and understand your needs and views about issues related to health and safety. If you are interested in joining, all we ask is that you attend a two-hour meeting, held by video call, every two months.
If you want to make an impact and have your say, please email firstname.lastname@example.org.
There are currently vacancies on the Health and Safety Committee for:
- A branch manager
- An extra care scheme manager
- A representative from any of our shared services
- A care worker.
Keeping locals hydrated in Nottingham
Anna Connor and Lorna Graham, from the Nottingham Advantage Homecare branch, finished their palliative run early on Tuesday and so went to the local church that Lorna attends to hand out water due to the heat.
They dropped by to the Shiloh United Church of Christ in Sheffield during their break and handed out water to the church staff, congregation and the community to help everyone stay hydrated and safe during the heatwave.
Thanks for keeping the local community hydrated Lorna and Anna!
Covid boosters this autumn
The Government has accepted the recommendations of the Joint Committee on Vaccination and Immunisation (JCVI) for the UK’s autumn COVID-19 vaccine booster programme.
Those eligible for a further dose in will include:
- Frontline health and social care workers;
- Residents in a care home for older adults and staff working in care homes for older adults;
- All adults aged 50 and over;
- Those aged 5 to 49 years in a clinical risk group (including pregnant women);
- Those aged 5 to 49 years (aged 18+ years in Wales) who are household contacts of people with immunosuppression;
- Those aged 16 to 49 years (aged 18+ years in Wales) who are carers.
All eligible groups are encouraged to take up the vaccine when it is offered, even if they have had a spring booster, to give themselves the best possible protection.
Talk to Us campaign 2022
Throughout July, the Samaritans has been running its annual Talk to Us campaign.
The campaign aims to raise awareness about how we can all become better listeners and shares expert tips on how we can do this.
Samaritans branches are holding events throughout the UK and Ireland to highlight their services in local communities – so it’s not too late to look them up if you’re interested.
COVID-19 is still here – please help to reduce infections
The latest data suggests that the most recent covid wave is now at its peak, with more than 4.5 million people experiencing symptoms across the UK at the start of this week. We can now expect cases to fall again, although scientists expect that a new wave will emerge as we head towards the autumn.
All this suggests that COVID-19 is not going anywhere soon and means that we must all take precautions to minimise infections. Please continue to:
- get vaccinated and keep up-to-date with your boosters;
- practise excellent infection control, including the correct use of PPE;
- test, both routinely (for frontline staff) and when experiencing symptoms;
- not attend work when you have a suspected or confirmed COVID-19 result.
Remember that if you have any queries, we have a dedicated COVID-19 support mailbox at email@example.com .
Revised COVID-19 precautions in Northern Ireland
COVID-19 guidance for Northern Ireland differs slightly from that issued in the rest of the UK as follows:
- Staff who still test positive after ten days of first displaying symptoms, should take a daily lateral flow test on days 11 to 14 – until they get a single negative result, at which time they may return to work;
- Staff who are in a household, or overnight contact of someone with a confirmed case should take a lateral flow test as soon as possible and should only return to work if the result is negative with no symptoms. Managers should carry out a risk assessment for the protection of particularly vulnerable service users;
- Staff should avoid car sharing where possible.
A daughter’s praise for staff at Monica Court
Joanne Brannen, City & County’s Regional Manager for the North West and West Yorkshire shares a heartfelt compliment from the daughter of a service user at Comfort Call’s Monica Court:
“I would just like to express my gratitude to you, about all the amazing caring staff you have in Monica Court! All staff have been excellent in delivering care professionally above and beyond, recently with my mum. They definitely are the best! I’m so glad they’re staying and Monica court is going nowhere!”
Care Quality Commission’s timetable for new approach to regulation
The Care Quality Commission (CQC) has published a broad timetable for implementing the regulation strategy it launched in 2021:
- August 2022 – CQC will be working with early adopters, including some homecare providers registering for the first time, who will register via a new online portal.
- October – CQC to start carrying out assessments using the new approach with an early adopter group, with core regulatory activity staying the same for other regulated services.
- January 2023 – start full roll-out of the new way of regulating using the new single assessment framework, with providers linking with the CQC team in their area and using the new provider portal.
CQC has also published:
- new quality statements for when the new framework is introduced for regulating providers, local authorities and integrated care systems;
- six evidence categories to understand the quality of care being delivered against a quality statement.
The existing five key questions will remain but will be supplemented by a set of topic areas and quality statements, which will replace the existing Key Lines of Enquiry (KLOEs) and describe what good care looks like and will link to the regulations.
Big Shout out to Lisa Miloro – in the fleet cars team
And finally, Nicola Johnson, Registered Manger at Comfort Call, Cheltenham, would like to give a big shout out to Lisa Miloro, City & County Healthcare Group Estates Administrator:
“I would just like to say a big thank you to Lisa Miloro who is part of the City & County fleet cars team. Lisa is involved in the organisation of the company’s fleet cars. She has been a font of information and support since she took over the fleet cars and she has made my life a great deal easier. She’s been so helpful over the last few months and has been kind and understanding and has given me full support with all fleet problems. She’s quick to answer any questions – big or small – and she has a splendid sense of humour! She really is an asset to City & County.”