Christmas and winter pressures are almost here. Demand rises, bed occupancy tightens, and discharge deadlines compress.

The pressure is real. Recent briefings show winter remains a critical stress point, and delays for people awaiting social care or suitable housing block capacity upstream. The result is overstretched emergency departments and slower elective recovery.

Systems are expected to cut corridor care, speed up patient flow and eliminate internal discharge delays of more than 48 hours. Commissioners need providers who can mobilise safe, interim support in days, not weeks.

How CCH Complex Care helps you create capacity fast

We mobilise urgent packages within days, building safe pathways home while long-term packages, reablement or housing solutions are finalised. Our model is built for surge, safety and speed.

• Rapid hospital discharge support
  Same-week starts for home care, live-in care or step-down cover, aligned to Home First pathways.
• Clinical leadership for complex needs
  Nurse-led risk assessment and care planning for tracheostomy, ventilation, PEG, spinal injury, ABI and progressive conditions.
• Right package, right now
  Hours that flex by day and night. Step up or step down as reablement progresses or as long-term care is commissioned.
• Mobile rapid response teams on call 24/7
  Large, vetted workforce, rapid rota build, on-call 24/7, and single-point-of-contact for discharge teams.
• Outcomes that support winter goals
  Fewer internal delays, faster bed turnaround, and better patient experience through care at home.

Our winter mobilisation playbook

• 48-hour response from referral
  Triage, clinical review and a draft plan returned quickly with start-date options.
• Safety first
  Nurse oversight, risk plans, medicines reconciliation, moving and handling checks, and equipment readiness confirmed before go-live.
• Multi-disciplinary rapid response teams
  Staff with the right skills for each task and condition, supervised and refreshed through rapid training as needed.
• Data you can trust
  Daily mobilisation tracker, start-of-care confirmation, and agreed KPIs on timeliness, continuity and readmission avoidance.

Where interim packages add the most value

1. People medically fit for discharge who need time-limited support at home while permanent care is arranged.
2. Step-down from hospital where short-term care prevents an avoidable readmission.
3. People awaiting supported housing or home adaptations, where safe support at home bridges the gap.

Practical commissioning options for this winter

• Block-booked hours for rapid starts from named wards or sites.
• Call-off care for high-acuity discharges that need one-to-one continuity.
• Rapid step-down capacity with time-boxed goals, feeding reablement metrics.
• Weekend and bank-holiday starts to protect discharge flow across peak periods.

What commissioners tell us they need

• Single accountable partner who can scale.
• Clear clinical governance and escalation.
• Predictable starts within days, not weeks.
• Evidence that care aligns to Home First and reduces internal discharge delays.

Next steps

If you are planning winter capacity for October to March, we can stand up interim packages quickly and safely, aligned to your local discharge targets and pathways. Share upcoming pressure points, bed models and ward priorities, and we will propose a mobilisation schedule, workforce plan and KPIs that match your system’s winter plan.

Davina’s story is a powerful reflection of what care with confidence, connection and purpose looks like.

Living with epilepsy, blindness and other complex conditions, Davina requires 24-hour support. Her care is delivered by a dedicated team of three skilled professionals, overseen by a client manager who ensures consistent, high-quality delivery.

They handle everything from enteral feeding and medication to daily tasks like dressing and personal care—but that’s only part of the picture.

What makes her care exceptional is how it supports her wider life.

Davina is supported to do the things she enjoys—visiting the cinema, going bowling, and attending theatre performances. These experiences help maintain her sense of identity and independence, building a life that feels full and connected.

It’s the kind of support that families deeply value.

“Davina’s carers, Kim and Paige, have been amazing. Hearts of gold, trustworthy, full of experience—and we totally trust them. We’ve built that relationship. CCH has been amazing, from the office staff right down to Davina’s care team. Hats off to them all.”

— Sunita, Davina’s mum

Her mum’s words reflect the heart of our mission.

For Davina—and for every person we support—complex care should offer more than stability. It should offer real quality of life, peace of mind for families, and a future shaped by possibility, not limitation.

As the Managing Director for Speciality Services, Warren Irving, puts it:

“We fundamentally believe every individual deserves a life brimming with dignity, self-determination, and profound quality.”

That’s what we strive for every day at CCH Complex Care.

Celebrating Leadership with Heart: Vicky Judge Named Manager of the Year

We are delighted to announce that Vicky Judge, Registered Manager at Advantage Healthcare Rochdale, has been awarded Manager of the Year at the regional Extraordinary Care Awards.

Vicky is recognised for her exceptional leadership and her ability to bring out the very best in her team. She creates an environment where care professionals feel supported, valued and motivated to deliver safe, effective and compassionate care.

Under her guidance, the Rochdale complex care branch has built a strong reputation for reliability and quality. Commissioners and families alike know they can count on the branch to provide consistent, person-centred support that helps people live well at home and stay connected to their communities.

What sets Vicky apart is her passion for innovation and her commitment to her team. She is always looking for ways to improve processes, strengthen communication and make sure care professionals have the tools and confidence they need to succeed. Her approach has built a positive culture where staff feel proud of their work and encouraged to grow in their roles.

Vicky’s award reflects her dedication to putting people first, her commitment to high standards and her determination to continually raise expectations across the sector. She is a leader who inspires trust, delivers results and makes a real difference to the lives of colleagues, clients and communities.